Crew Member

Jersey Mike's • Watauga, TX

13d • Onsite

About The Position

This is a 12-month development program for a person with restaurant supervisory experience who will begin as a crew member and may progress toward a General Management position at Jersey Mike’s. Progression and time spent at each step depend on how quickly the employee learns and demonstrates mastery of Jersey Mike’s principles. Pay depends on experience, performance, and progress through the program.

Step 1: Crew (expected timeframe: 2–6 months). Learn and master the Sprinkle, Wrap, Slice, and Grill sandwich stations, including proper technique and speed of service. Build rapport with teammates and customers, complete cleaning duties, and meet uniform and grooming requirements. Requires a Food Handlers Certificate and passing the Menu Test.

Step 2: Shift Lead (expected timeframe: 4–9 months). In addition to crew responsibilities, run shifts efficiently; oversee and correct crew to ensure safety and proper sandwich-making procedures; make perfect bread; lead by example; maintain speed of service and strong customer engagement; communicate well; perform opening and closing responsibilities; follow safety protocols; enforce company policies; demonstrate dependability and consistent strong performance; and show appreciation of profit and loss through crew time and food-cost management. Prerequisites are proficiency as a Crew Member and completion of the Jersey Mike’s Online Training Program. Requires a Manager’s Food Safety Certificate and Jersey Mike’s Phase 1 Certification.

Step 3: Assistant Manager (expected timeframe: 7–12 months). In addition to Shift Lead responsibilities, assist the General Manager by taking responsibility for one or more operational areas and demonstrating mastery and consistent high performance in each for at least three months. Areas include scheduling; food and paper ordering; employee training and development; improving speed of service; interviewing; inventory and food-cost management; store cleaning and maintenance; customer relations and issue resolution; catering; and marketing. Prerequisites include being a strong Shift Lead, Jersey Mike’s Phase 1 certification, a Manager’s Food Safety Certificate, full-time availability, the ability to regularly work day and night shifts and weekends, a flexible schedule, a personal automobile, driver’s license and insurance, and willingness to cover shifts. Requires Jersey Mike’s Phase 3 certification. Weekly hours are 35–45.

The franchise location is independently owned and operated. The franchisee sets its own wage and benefit programs, which may vary; applications go directly to the franchisee, who makes hiring decisions.

Requirements

• At least 18 years of age to operate equipment.
• Restaurant supervisory experience.
• Reliability, including arriving ready to work for every scheduled shift.
• Strong communication skills and comfort interacting with customers.
• Extremely professional appearance.
• Comfort leading others.
• Own reliable transportation.
• No criminal history in the past five years.
• Ability to work some nights and weekends; greater schedule flexibility is needed as the employee progresses.
• Ability to work on foot continuously for at least four hours without a break.
• Ability to move with a sense of urgency.
• Self-starter who takes initiative without constant supervision.
• Ability to lift up to 50 pounds and frequently lift 10–15 pounds.
• Food Handlers Certificate and passing the Menu Test for the Crew step.
• For Shift Lead: proficiency as a Crew Member, completion of the Jersey Mike’s Online Training Program, Manager’s Food Safety Certificate, and Jersey Mike’s Phase 1 Certification.
• For Assistant Manager: strong Shift Lead performance, Jersey Mike’s Phase 1 certification, Manager’s Food Safety Certificate, full-time availability, regular availability for day shifts, night shifts, and weekends, a flexible schedule, an automobile, driver’s license and insurance, and willingness to cover shifts.
• Jersey Mike’s Phase 3 certification for the Assistant Manager step.

Responsibilities

• Learn and master the Sprinkle, Wrap, Slice, and Grill sandwich stations, including proper technique and speed of service.
• Build rapport with teammates and customers.
• Complete cleaning duties and adhere to uniform and grooming requirements.
• Run shifts efficiently and oversee and correct crew to ensure safety and proper sandwich-making procedures.
• Make perfect bread and lead by example in following procedures, maintaining speed of service, and engaging customers.
• Perform opening and closing responsibilities, follow safety protocols, and enforce company policy with crew.
• Manage crew time and food costs with an understanding of profit and loss.
• Create store schedules that balance customer service, profitability, and crew availability.
• Place food and paper orders to avoid shortages and over-ordering.
• Train new employees, develop current employees, reinforce proper techniques, and improve speed of service.
• Interview candidates.
• Perform weekly inventory and reconciliation, and identify and resolve food-cost issues.
• Oversee the store cleaning and maintenance program.
• Build customer relationships, positively impact customers’ visits, and resolve most customer situations without escalation.
• Plan, order, and complete large catering orders within a reasonable timeframe.
• Participate in the one-business-a-day program and identify catering opportunities.
• Cover shifts as needed.

Benefits

• Competitive pay; pay depends on experience, performance, and progress through the program.
• Advancement opportunities.
• In-house training and development.
• Discounted meals.
• Tips after passing the Menu Test; tips are included in the provided pay range.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed