Crew Member

Lonestar Market•Austin, TX

14d

About The Position

The Crew Member/Customer Service Associate supports the store management team by completing store-level tasks across food preparation, cash register operations, customer service, housekeeping, stocking, and other store functions. The role is responsible for providing an exceptional customer experience and helping deliver fresh food in a convenient neighborhood setting. The associate may work in the cash register, coffee, oven, and food-service areas; replenish and inspect products; maintain store cleanliness; and perform stocking and inventory tasks. At fuel stores, duties also include inspecting, testing, cleaning, and restocking fuel-area equipment and supplies, documenting checks, and handling spills and hazardous materials according to safety procedures. The associate must follow store operations, food quality, safety, security, and personal protective equipment requirements, and complete other duties assigned by store management.

Requirements

Demonstrated exceptional customer service skills.
Demonstrated relationship-building skills.
Demonstrated effective communication skills.
Ability to lift up to 50 pounds.
Reliable transportation.
Ability to perform the physical tasks described, including prolonged standing and walking, reaching, handling, grasping, bending, carrying, and occasional ladder use.
Ability to work safely with hot equipment, kitchen tools, cleaning chemicals, and, where applicable, fuel and hazardous materials, using appropriate personal protective equipment.

Responsibilities

Greet customers, provide an enjoyable shopping experience, respond to requests promptly, and use the GREAT customer service model.
Operate the cash register, scan and bag merchandise, provide change, maintain appropriate cash levels, and request identification for tobacco or alcohol purchases as required by law.
Execute assigned food-service programs and procedures, including preparing, assembling, wrapping, and serving food to customer specifications.
Prepare and replenish coffee, operate and maintain coffee and cappuccino equipment, and keep the coffee area clean and stocked.
Operate the work oven station, replenish ingredients and supplies, handle food safely, and place completed products in appropriate containers for customers.
Follow food coding and expiration procedures; inspect food for temperature, freshness, and quality; remove, document, and discard expired items.
Stock and rotate products and supplies across dry storage, deli, refrigerated, freezer, grocery, beverage, and other store areas; use a handheld device for inventory tasks.
Complete indoor and outdoor housekeeping, including cleaning, sweeping, mopping, dishwashing, trash removal, power washing, and keeping sidewalks and parking areas safe.
Use cleaning supplies and chemicals, ladders, kitchen utensils, and equipment safely and with required protective equipment.
Receive and check in internal and external vendors according to corporate procedures, and communicate customer requests and vendor concerns to management.
Operate trash and cardboard compactors and properly dispose of hazardous materials when applicable.
At fuel stores, inspect fuel-court components daily, test pumps weekly, check hazardous-waste drums weekly, log required information, and request drum replacement as needed.
At fuel stores, clean and restock fuel areas, replace receipt paper, check payment equipment for tampering, inspect air pumps, maintain the Fuel and Hazmat closet, and clean fuel or oil spills in accordance with safety standards.
Lead by example in safe work practices, maintain a clean and organized store, follow current safety standards, and perform other tasks assigned by store management.