Crew Member

Uptown Pizza•West Richland, WA

About The Position

The Crew Member performs front- and back-of-house tasks while promoting the company’s core values of Quality, Service, Integrity, and Team Work. The role involves welcoming guests, handling phone and online pickup orders, preparing and presenting products, completing transactions, maintaining a clean and stocked work area, and following store performance, sanitation, and safety standards. Employees may also be assigned other job-related tasks by their immediate supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is an entry-level position paying $17.13 to $20.00 per hour, excluding tips. The employee works for Uptown Pizza, Inc., a franchisee of Papa Murphy’s; the franchisee is the employee’s employer and independently determines its wage and benefit programs.

Requirements

Effectively read, speak, write, and communicate.
Build and maintain positive relationships with supervisors, coworkers, and guests.
Be a team player with a great attitude.
Have basic math skills.
Regularly stand and walk; use hands to finger, handle, or feel; and reach with hands and arms.
Occasionally bend and stoop, kneel, or crouch.
Be able to lift and/or move up to 30 pounds.
High school diploma or equivalent preferred but not required.
Food Handler’s Card and/or Serve Safe certification preferred but not required.

Nice To Haves

High school diploma or equivalent.
Food Handler’s Card and/or Serve Safe certification.

Responsibilities

Arrive at the assigned time wearing a clean, wrinkle-free uniform and be ready to perform the role.
Prioritize and complete tasks necessary for store operations and adhere to Papa Murphy’s store Performance Standards.
Comply with sanitation and safety standards.
Greet guests and help create a welcoming environment.
Handle phone and online orders for guest pickup.
Keep the assigned work area neat, clean, and well stocked.
Perform tasks and duties assigned by the immediate supervisor.
Work counter stations or other assigned front-of-house stations.
Help guests select menu items, explain specials, handle club cards, and participate in add-on sales.
Wrap pizzas properly, repeat orders to guests, provide verbal baking instructions, thank guests, and invite them back.
Present orders within the three-minute door-to-door service time.
Assist guests in carrying pizzas to their cars or hold the door when needed.
Process cash, check, credit card, and food stamp transactions; ring up orders and follow cash-handling procedures.
Follow proper void and refund procedures and process coupons and gift certificates with the immediate supervisor’s assistance.
Learn operating and safety procedures for the mixer, sheeter, and dicer if needed.
Prepare products according to portion charts or job aids and within the times described in Papa Murphy’s Performance Standards.
Store and rotate products before and after preparation to maintain quality.
Mix dough according to recipe and prepare dough balls to standard when necessary.
Sheet, wrap, date, and store crusts according to standards.
Perform runner/restocking or dish duties as directed by the immediate supervisor.
Maintain punctual and regular attendance.
Perform cleaning duties such as wiping tables and equipment, sweeping, and mopping.