Crew Member

BDQ•Meridian, ID

12d

About The Position

The Crew Member/Chill Staff prepares and presents Dairy Queen treat orders while delivering exceptional customer service in a fun, fast-paced, high-volume restaurant environment. The role supports consistent quality, service, cleanliness, and value by communicating with co-workers, responding to customer needs, following food-safety procedures, and maintaining the chill and customer-service areas. The position reports to Management Staff and Shift Leaders. The role includes preparing treat products according to restaurant, health, and safety standards; stocking and rotating products; completing prep and setup; controlling food production; operating and maintaining restaurant and chill equipment; and cleaning work areas and customer spaces. Cleaning duties include counters, tables, restrooms, trash receptacles, dining and service areas, and the chill area. Some duties take place outside the building, including parking-lot pickup and trash removal. The job requires frequent interaction with customers and co-workers, handling food and treats, standing for long periods, moving quickly during busy shifts, working across different temperature ranges, and lifting items weighing up to 50 pounds. Benefits vary by position and may include health, dental, vision, retirement, paid time off, employee discounts, advancement opportunities, flexible scheduling, referral bonuses, and tuition assistance.

Requirements

Ability to move cases of food or paper products, buckets of sanitizing liquid or cleaner, and containers weighing up to 50 pounds, up to 10 times per six-hour shift.
Ability to stock ice in soft drink dispensers and stock items used in the customer-service area.
Ability to perform under pressure in a high-volume restaurant and move and respond quickly for long periods.
Ability to travel quickly through the customer-service area as many as three times per customer, serving up to 40 customers per hour of a shift.
Ability to work in and out of different temperature ranges.
Ability to handle food, drinks, treats, and related products constantly.
Ability to stand for long periods and lift up to 50 pounds.
Ability to interact constantly with the public and co-workers during shifts.
Ability to clean up after messy situations.
Ability to read order monitors and recall and communicate product names and contents.
Good manners, proper personal hygiene, a positive attitude, and promptness.

Responsibilities

Communicate clearly, quickly, and politely with co-workers to ensure customers receive the correct orders.
Prepare and present treat products quickly and accurately according to restaurant, health, and safety standards.
Be pleasant and alert to customer needs.
Operate and maintain restaurant equipment, including chill equipment, safely and according to health and safety standards.
Work as a team member to provide consistent quality, service, cleanliness, and value.
Clean work areas and organize and stock needed items.
Move treat, paper, and cleaning items from other areas of the building or outside to the immediate work area.
Stock and properly rotate products.
Complete assigned prep work for stocking and setting up the chill area.
Control the food production process.
Break down and thoroughly clean the chill area at the end of the day when assigned by a manager or shift leader.
Wash counters, tables, restrooms, and trash receptacles; gather and remove trash; sweep, mop, stock, and perform other cleaning tasks.
Perform parking-lot pickup, trash removal, and other maintenance and cleaning activities outside the building as needed.
Promptly inform the immediate supervisor of problems or unusual matters of significance.
Perform other duties and responsibilities as requested by management staff or shift leaders.
Follow established food-handling procedures and meet local health regulations.