Crew Line Manager

Navigator Credit Union•Gautier, MS

3d•Hybrid

About The Position

Navigator Credit Union is currently recruiting for a full time Crew Line Manager. Although a home branch will be assigned, branch employees may be asked to cover at other branches within that region. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Requirements

High school diploma or equivalent required.
Three or more years of experience in a financial institution or comparable member/customer service environment preferred.
Experience supporting branch operations, coaching peers or teams, coordinating projects, reviewing service quality, or providing temporary leadership coverage is strongly preferred.
Strong service orientation, coaching ability, discretion, adaptability, and relationship-building skills.
Ability to provide guidance, gather candid feedback, work effectively across locations, and communicate with employees and leaders at different levels.
Working knowledge of branch operations.
Quality and process awareness.
Project coordination.
Facilitation.
Problem solving.
Organization and prioritization.
Clear written and verbal communication.
Ability to travel among locations and adapt to changing coverage needs.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in emergency situations.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on a computer for an average of 6–8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.
This position may also work in an approved remote setting and, when applicable, at multiple credit union locations.
Must be able to perform job functions independently or with limited supervision and work effectively either independently or as part of a team.
Must be able to read and carry out written instructions and follow oral instructions.
Must communicate clearly and deliver information in a logical and understandable sequence.
Must deal calmly and professionally with diverse personalities at all levels within and outside the organization and demonstrate the highest levels of member service and discretion.
Must perform responsibilities with composure under deadlines, requirements for accuracy and quality, and a fast pace.
Must effectively handle multiple, simultaneous, and changing priorities and exercise the highest level of discretion regarding confidential matters.
Employees working remote are expected to work in an environment that is free from distractions.
Employees are also expected to follow all company policies at home, just as if you were in the office, taking special care to lock their computer during times it’s not being used.
Employees are expected to be able to be available to come into the office at any time during a normal shift, if requested by their manager.
In addition, webcams are expected to be uncovered at all times during the working day.
Webcams are expected to be used any time an employee is in a meeting.
The employee will also need to have internet speed of at least 100Mbps of download speed and 10Mbpd of upload speed of dedicated internet bandwidth.

Nice To Haves

Associate or bachelor’s degree, relevant financial-services education, or equivalent professional development preferred.

Responsibilities

Collects and synthesizes observations from floating team members and branch partners to identify patterns, service gaps, training needs, and opportunities to improve continuity.
Conducts quality-focused reviews, follow-up, and on-site support as assigned, emphasizing consistent member service and operational execution.
Serves as the branch representative or point of contact for assigned projects, helping gather requirements, coordinate feedback, support testing, communicate changes, and reinforce implementation.
Facilitates and supports the credit union’s FICEP program, including coordination, communication, participation, and related follow-through.
Provides temporary branch leadership coverage during planned or unplanned manager absences and carries out designated responsibilities within established authority.
Maintains working knowledge of products, services, systems, policies, and procedures sufficient to support branch teams and resolve or appropriately escalate questions.
Builds productive relationships across locations and functions and communicates emerging needs, risks, and improvement opportunities to appropriate leaders.
Supports training, readiness activities, documentation, and change adoption that contribute to a consistent experience for members and employees.
Addresses or escalates member and operational concerns within assigned authority; performs other duties as assigned and complies with applicable laws, regulations, policies, and procedures.