Crew Leader-Seasonal

Goodwill Greater Milwaukee & Chicago•Great Lakes, IL

1d•Onsite

About The Position

This role contributes to the Goodwill Mission by providing daily oversight to the Food Service Galley’s. The Crew Leader trains and coaches employees, giving direction to galley employees to ensure that customer satisfaction and food service standards are being met to achieve established goals.

Requirements

High School Diploma or equivalent
Enroll in and successfully complete Career Path.
Work a full-time, 40 hour per- week schedule and have flexibility to change schedule based on business needs.
Ability to work and travel to all galley locations on base.
Must pass all trainings including Cook class and Veg prep.
Must be able to pass ServSafe test and maintain the qualification.
Complete and pass the Crew Leader assessment.
Must be at least 18 years of age to operate equipment.

Nice To Haves

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Support and conduct the training of all direct labor employees to reach their full potential as highly productive and collaborative members of the team.
Oversee that there is adequate coverage within the galley.
Unlock/lock galley doors at start/end of meal.
Ring out cashiers at the end of the meal.
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Work with Galley Management to conduct apprehensions following established loss prevention policies and procedures.
Accurately complete data entry of required reports on time.
Share with leadership insight or concerns found in report data or other documentation.
Consistently communicate and implement policies and procedures, reporting concerns to leadership.
Plan and organize work assignments to increase customer service and protect assets.
Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
Responsible for completing other duties/responsibilities as assigned.