Crew Dispatcher (Extra Board)

Keolis America•Boston, MA

1d•Onsite

About The Position

The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions. This position will require you to work a minimum of 5 days a week on-site when called in with as little as 2-3 hours notice. The shifts will vary between mornings, evenings, and overnights and will differ each day. At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. At Keolis, you're not just building a career — your part of something bigger.

Requirements

Must have high school diploma or equivalent.
Ability to prioritize and multi-task in a high-pressure office setting.
Must have intermediate skills in Microsoft Office, specifically Excel and Word.
Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
Must have the ability to establish and maintain effective working relationships with supervisors, co-workers and vendors.
Must possess strong oral and written communication skills.
Must have strong interpersonal skills.
Must have 5 years’ successful work history in a professional environment.
Satisfactory prior work history.
Applicants must be authorized to work in the United States.
Must pass a physical examination.

Nice To Haves

Strongly prefer at least 1-3 years of dispatching experience.
Experience working in a unionized environment.

Responsibilities

Calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.
Work in a 24/7/365 environment.
Maintain records related to the use of crews on software and paper.
Make approximately 75-150 phone calls a day to dispatch crews across the network.
Follow FRA regulations to properly identify crew availability.
Comply with all related safety rules and procedures and report all hazards as required.
Attend and participate in all assigned training, specifically safety and security related.
Other duties as required.

Benefits

Medical, dental, and vision coverage
Life and disability insurance
Voluntary benefits such as hospital indemnity, accident, and critical illness coverage
Home, auto, and pet insurance
401(k)-retirement plan with a company match
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short- & Long-term Disability Benefits
Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays
Railroad Retirement Benefits