Crew Dispatcher (Extra Board)

Keolis Canada • Boston, MA

8h • Onsite

About The Position

The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions. This position will require you to work a minimum of 5 days a week on-site when called in with as little as 2-3 hours notice. The shifts will vary between mornings, evenings, and overnights and will differ each day. The work environment is 24/7/365.

Requirements

• Must have high school diploma or equivalent.
• Ability to prioritize and multi-task in a high-pressure office setting.
• Must have intermediate skills in Microsoft Office, specifically Excel and Word.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
• Must have the ability to establish and maintain effective working relationships with supervisors, co-workers and vendors.
• Must possess strong oral and written communication skills.
• Must have strong interpersonal skills.
• Must have 5 years’ successful work history in a professional environment.
• Experience working in a unionized environment.
• Satisfactory prior work history.
• Applicants must be authorized to work in the United States.
• Employment contingent upon passing pre-employment drug and alcohol screen.
• Also contingent upon receiving a favorable background check.
• Must pass a physical examination.

Nice To Haves

• Strongly prefer at least 1-3 years of dispatching experience.

Responsibilities

• Calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.
• Maintain records related to the use of crews on software and paper.
• Make approximately 75-150 phone calls a day to dispatch crews across the network.
• Follow FRA regulations to properly identify crew availability.
• Comply with all related safety rules and procedures and report all hazards as required.
• Attend and participate in all assigned training, specifically safety and security related.
• Other duties as required.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Voluntary benefits such as hospital indemnity, accident, and critical illness coverage
• Home, auto, and pet insurance
• 401(k)-retirement plan with a company match
• Generous Medical & Rx plan
• Railroad Retirement Benefits
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Supplemental health plans for accidents, critical illness, hospital stays
• Pet, Home, Auto insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED