Cresting Associate (Retail)

Toronto Blue Jays•Toronto, ON

14d•Onsite

About The Position

The Toronto Blue Jays are seeking Cresting Associates to join their Retail and Merchandise Team for the 2026 baseball season. This role is part of the Jays Shop roster, focusing on creating exceptional fan experiences through merchandise. Cresting Associates are responsible for elevating the fan experience by fulfilling merchandise needs, specifically through in-house jersey customization. They are frontline staff members who deliver unforgettable moments through excellent customer service and communication. All Cresting Associates also perform Retail Sales Associate responsibilities and standards. These are seasonal, part-time contract roles, aligned with the baseball and Rogers Centre events schedule, typically from April to November 2026. The ideal candidate is passionate about baseball, seeks a challenge in a unique retail setting, thrives in a fast-paced, high-volume environment, has high attention to detail, enjoys technical work, and is flexible and adaptable within a large, diverse team.

Requirements

A commitment to service excellence, with previous retail or customer service experience required.
Enjoys a high energy environment and demonstrates an appreciation of the diverse background of Toronto Blue Jays fans and Jays Shop staff.
Possess strong communication, interpersonal, and problem-solving skills, coupled with a professional and friendly demeanour.
Outgoing, passionate, and self-motivated; able to work well with and without direct supervision.
Significant attention to detail, organizational skills, and a high level of accuracy.
Flexible and adaptable in a fast-paced environment and work proficiently under pressure.
Ability to work independently and with a team; possesses a collaborative frame of mind.
Knowledge and understanding of baseball and the Toronto Blue Jays.
Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach.

Nice To Haves

Previous jersey customization experience strongly preferred.

Responsibilities

Promote Jays Shop jersey customization service to fans in-store.
Enthusiastically and responsibly interact with fans, attending to their needs to deliver the ultimate fan experience.
Customize licensed Toronto Blue Jays jerseys with accuracy and precision, with a deep knowledge of equipment and jersey specifications.
Assist fans with full jersey order flow, including facilitating Fanzones orders and fulfilling payment(s) using the point-of-sale system.
Execute large volume jersey player customization plans for active store stock of Jays Shop locations.
Organize and maintain cresting decoration (letter and number) inventory.
Order decorations and components as required to maintain healthy on-hand inventory at cresting locations.
Enforce inventory controls in Jays Shop locations; including preserving and maintaining the condition of merchandise, adhering to loss prevention guidelines, and completing cycle counts with accuracy.
Ensure all day-to-day cresting and store operations are carried out in an orderly and professional approach.
Ensure cresting booth(s) remain physically appealing and profitable, by regularly cleaning and organizing spaces.
Effectively communicate product features, promotions, available services, and relevant ballpark and club information.
Diffuse fan escalations with professionalism and promptly, with appropriate communication to leadership team.
Communicate fan feedback to the leadership team, to enrich overall stadium and merchandise experience.
Contribute to the positive team dynamic, fostering a safe and welcoming space for all staff and fans.
Adhere to and enforce all organizational and departmental policies and procedures, including health and safety protocols within Jays Shop locations and across the ballpark.
Contribute to all other retail sales floor duties as needed.
Participate in the merchandise sales, distribution, and overall experience for other Rogers Centre events, including concerts.
Perform additional duties as required.