Credit Support Manager II

JPMorgan Chase & Co.•Plano, TX

About The Position

If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You’ll help ensure commercial lending commitments are monitored consistently, issues are surfaced early, and risks are addressed with strong controls. As a Credit Support Manager within Wholesale Lending Services – Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms across a defined portfolio. You'll coach and develop specialists, partner with colleagues globally, and work closely with credit risk partners and internal operational teams to strengthen quality, reduce errors, and support a strong risk and control environment.

Requirements

Bachelor’s degree in Business, Accounting, or a related field
At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
Strong understanding of commercial loan products, including documentation and credit agreements
Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
Ability to work independently with minimal supervision, demonstrating strong time management and prioritization
Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
Proficiency with Microsoft Office tools, including Microsoft Excel

Nice To Haves

Master of Business Administration (MBA)
Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment

Responsibilities

Ensure achievement of service levels across multiple processes
Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance
Coach and develop specialists to exceed expectations in their current role and support career progression and mobility
Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed
Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans
Provide subject matter expertise across credit monitoring activities and quality control routines
Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations
Partner with risk and control colleagues to proactively identify and close control gaps
Interact with internal and external auditors, credit review teams, and regulators as needed
Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback