Credit Support Associate II - Global Wealth & Investment Management

Bank of America•Charlotte, NC

About The Position

The Credit Support Associate II is an integral part of the end-to-end credit management process for Global Wealth & Investment Management (GWIM) Credit Services. The role supports moderate to complex credit-process tasks, including risk monitoring, client onboarding issue resolution, and coordinated execution of credit activities in partnership with managers, specified teams, and operations. The associate works with Enterprise Credit colleagues and stays current on bank policies, procedures, and systems. Serving as a primary liaison among Client Partners, Private Wealth client management teams, sales offices, and credit teams, the associate monitors and reports past-due credit facilities and loan maturities, and ensures renewing facilities enter underwriting in a timely manner. The role supports Merrill Senior Credit Advisors and Credit Advisors by delivering banking and credit services, managing client-service activities and day-to-day credit inquiries, and coordinating loan fulfillment, maintenance, and renewal activities. Transactions must be completed within audit and compliance standards. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Current employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

2–5 years of experience with a financial institution focused on client service for loans, preferably in the high-net-worth space.
Solid understanding of banking and lending products, services, and processes.
Working knowledge of the bank's credit policies, procedures, and guidelines.
Ability to manage multiple complex tasks while delivering high-quality results.
Leadership, initiative, self-motivation, and resourcefulness.
Demonstrated experience in data management, reporting management, and portfolio management.
PC proficiency, including Excel, Word, Outlook, and other applications.
Knowledge of Global Monitoring System (GMS), Global Underwriting System (GUS), LIQ, BOSS, and other GWIM banking systems.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Bachelor's degree in finance, accounting, business administration, or economics.
System knowledge of LIQ, PACE, GMS, GUS, EDR, Genesis, Image Trust, Navigator, SharePoint, Credit Toolkit, Credit Sync, KYC, and Adobe Acrobat Standard or Professional.

Responsibilities

Partner with team members to manage the bank's portfolio by monitoring financial package collection, maturities, annual reviews and financial analysis summaries, past-due payments, and failed covenants.
Assist in resolving complex client needs, such as ordering payoff letters.
Clear collateral exceptions to reduce the bank's legally binding exposure.
Coordinate accurate and timely deals, including engaging outside counsel to prepare loan documentation, assisting with pre-close checklists, and connecting with fulfillment to book facilities in the system of record.
Support Merrill Senior Credit Advisors and Credit Advisors in the end-to-end credit management process by delivering high-quality banking and credit-related services to Merrill Lynch clients.
Monitor and execute tasks required to fulfill client service plans and respond to day-to-day client credit inquiries.
Manage loan-related client service activities, including account inquiries, fulfillment needs, and maintenance oversight, in coordination with Merrill Senior Credit Advisors and Credit Advisors.
Serve as a triage point for Merrill Senior Credit Advisors, Credit Advisors, and GWIM Credit Delivery in collecting financial documents, resolving failed covenants, collecting past-due payments, fulfilling service requests, and executing the loan renewal process on time.
Partner with Merrill Portfolio Managers to resolve issues effectively and promptly, complete transactions within audit and compliance standards, handle client inquiries, and coordinate with Merrill Credit Advisors to provide integrated client service.