Credit Support Associate II - Global Wealth & Investment Management

Bank of America•Charlotte, NC

About The Position

The Credit Support Associate II (CSA) supports moderate to complex tasks throughout the end-to-end credit management process for Global Wealth & Investment Management (GWIM) Credit Services. The CSA serves as a primary liaison among Client Partners, Private Wealth client management teams, sales offices, credit teams, and other teams supporting GWIM. The role supports risk management and systematic execution of the credit process, including financial reporting and document collection, loan maturities and renewals, annual reviews, past-due payments, failed covenants, collateral exceptions, client onboarding issues, and client service inquiries. The CSA supports Merrill Senior Credit Advisors and Credit Advisors by monitoring and executing the activities needed to fulfill client service plans and day-to-day credit needs. This includes coordinating loan fulfillment and maintenance, engaging outside counsel on loan documentation, completing pre-close checklist activities, and working with fulfillment teams to book facilities. The role requires staying current with the bank’s credit policies, procedures, guidelines, and systems, and completing transactions in accordance with audit and compliance standards. Bank of America describes an in-office culture focused on collaboration, engagement, and career development, with role-specific flexibility based on business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

2–5 years of experience with a financial institution focused on client service for loans, preferably in the High-Net-Worth space.
Solid understanding of banking and lending products, services, and processes.
Working knowledge of the bank’s credit policies, procedures, and guidelines.
Ability to manage multiple complex tasks while delivering high-quality results.
Leadership, initiative, self-motivation, and resourcefulness.
Demonstrated experience in data management, reporting management, and portfolio management.
PC proficiency, including Excel, Word, Outlook, and other applications.
Knowledge of Global Monitoring System (GMS), Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems.
High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
System knowledge of LIQ, PACE, GMS, GUS, EDR, Genesis, Image Trust, Navigator, SharePoint, Credit Toolkit, Credit Sync, KYC, and Adobe Acrobat Standard or Professional.
Skills in collection management, customer and client focus, issue management, prioritization, written and oral communications, attention to detail, collaboration, planning, problem solving, adaptability, customer service management, mentoring, recording and organizing information, and research.

Responsibilities

Support portfolio management by monitoring financial package collection, maturities, annual reviews and financial analysis summaries, past-due payments, and failed covenants.
Assist in resolving client needs involving more complex issues, such as ordering payoff letters.
Clear collateral exceptions to reduce the bank’s legally binding exposure.
Coordinate accurate and timely deals by engaging outside counsel to prepare loan documentation, assisting with pre-close checklists, and connecting with fulfillment teams to book facilities in the system of record.
Support Merrill Senior Credit Advisors and Credit Advisors in the end-to-end credit management process by delivering banking and credit-related services to Merrill Lynch clients.
Monitor and execute client-facing activities required to fulfill client service plans and respond to day-to-day credit inquiries.
Manage loan-related client service activities, including account inquiries, fulfillment needs, and maintenance oversight, in coordination with Merrill Senior Credit Advisors and Credit Advisors.
Triage and support the collection of financial documents, resolution of failed covenants, collection of past-due payments, fulfillment of service requests, and timely execution of loan renewals.
Partner with Merrill Portfolio Managers to resolve issues effectively and on time, ensuring transactions meet audit and compliance standards while handling client inquiries and coordinating with Merrill Credit Advisors.
Work with Enterprise Credit associates and relevant managers, teams, and operations to coordinate the credit process and stay current on bank policies, procedures, and systems.