Credit Supervisor - Oahu

Hawaiian Electric Companies•Honolulu, HI

19h•Onsite

About The Position

The P CD CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. This role is responsible for leading, planning, and effectively managing credit & collections policies, procedures & initiatives to align with corporate philosophy & strategic goals. The position involves coordinating and facilitating new programs and process improvements for Hawaiian Electric, Maui Electric and Hawaiian Electric Light to manage credit & collections and their impacts on other areas, while balancing customer satisfaction. A key responsibility is minimizing and maintaining the Company’s bad debt expense as set by the Company and Public Utilities Commission (“PUC”), and minimizing revenue lag delays. The role also involves developing, recommending, and instituting policies & procedures for the collection of delinquent accounts and the reduction of arrears balances, reporting and implementing new Federal regulations, and providing training and communication to managers and employees on evaluating information, exercising sound judgment, and ensuring compliance with laws, regulations, and organizational standards. Additionally, the Credit Supervisor is responsible for leading, planning, and managing the Credit Section operations, including personnel matters such as performance management, staffing, employee recognition, development, and conduct. This includes developing and maintaining section operational procedures, standard guidelines, and coordinating employee training. The role requires providing effective coaching, support, and guidance to build and maintain a high-performance team, and developing and implementing strategies to increase productivity, efficiency, quality of service, and customer satisfaction. The supervisor is accountable for the credit and collections of all commercial, residential, and government agency accounts with delinquent balances, as well as non-commodity (or OCARs) billings, ensuring timely recovery and quality customer service. This includes selecting and monitoring collection agencies and vendors, managing the decision-making and processing of residential and commercial bankruptcies, obtaining the best offers from courts, coordinating large bankruptcy cases, and managing delinquent special needs customers within regulatory guidelines. The role also handles escalations for other areas, including sensitive cases and PUC complaints.

Requirements

Working knowledge of the principles of accounting, finance, or management or equivalent experience normally acquired through a college level degree or equivalent.
Working knowledge of personal computers and related software applications such as spreadsheets, word processing, etc.
Working knowledge of credit and collection principles and law.
Working knowledge of Company’s tariff, rate schedules, and collective bargaining agreement.
Working knowledge of SAP or equivalent company enterprise systems.
Working knowledge of budgeting and forecasting principles.
Advanced, effective written, listening and oral skills.
Supervisory/leadership skills and ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high-performance team.
Must have or possess a valid State of Hawaii's driver's license to make occasional trouble call trips and court appearances.
Must meet the standards in the Driver Safety Policy.
Demonstrated leadership and flexibility in interpersonal style and ability to work with a variety of individuals frequently dealing with sensitive, difficult, confrontational issues while using tact, courtesy and discretion.
Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Demonstrated strong analytical, negotiation, conceptual & administrative skills to assess the demands of the job, to recommend proper actions, and to handle multiple projects and programs.
Ability to analyze business financial statements and other credit reports.
Minimum 3-5 years of related work experience in credit management, or similar work experience in customer service, customer relations, credit operations, and/or accounting.
Minimum 3 years educational or work experience with credit & collection laws or working with legal counsel.
Several years (3-5) years of supervisory experience.

Responsibilities

Lead the Companies re: Credit Collection Policies and Procedures
Coordinates and facilitates new programs and process improvements for Hawaiian Electric, Maui Electric and Hawaiian Electric Light (the “Companies”) to manage credit & collections and impacts to other areas, while balancing customer satisfaction.
Responsible for minimizing and maintaining the Company’s bad debt expense set by the Company and Public Utilities Commission (“PUC”).
Develops, recommends and institutes policies & procedures for the collection of delinquent accounts and the reduction of the arrears balances for the Companies.
Responsible for minimizing revenue lag delays set by the Company and PUC.
Reports and implements new Federal regulations.
Provides training and communication to managers and employees on how to evaluate information, exercise sound judgment, and determine whether events or processes comply with applicable laws, regulations, and organizational standards.
Responsible for leading, planning and effectively managing the Credit Section.
Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct.
Develops and maintains section operational procedures, standard and guidelines.
Develops and coordinates training for employees on job procedures and allocation of tasks.
Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.
Responsible for all commercial, residential and government agency accounts with delinquent balances to ensure timely recovery.
Responsible for credit and collections of non-commodity (or OCARs) billings.
Ensures quality customer service by providing all customers the help and information requested.
Responsible for selecting & monitoring of collection agencies and all vendors to ensure high dollar returns.
Manages the decision making and processing of residential and commercial bankruptcies.
Responsible for obtaining the best offer by the courts.
Coordinates large bankruptcy cases for the Companies.
Manages delinquent special needs customers within the regulations set by the PUC and disability act.
Handles escalations for other areas including sensitive cases & PUC complaints.
Determines present and forecasted operational needs for budgeting purposes including bad debt write offs.
Assists Accounting Dept. with internal audits.
Ensures SOX reports are updated and ready for Auditors.
Manages subpoenas and provides testimony, serving as witness for the Company.
Manage legal issues and works closely with internal and external legal counsel.
Responsible for preparing consolidated company reporting.
Ensures monthly reports are accurate and processed timely.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
Other duties as assigned.