Credit Supervisor, Revenue Cycle – Monroeville, PA (Hybrid)

CVS Health•Monroeville, PA

7d•$43,888 - $85,068•Hybrid

About The Position

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Supervisor, Revenue Cycle. The Credit Balance and Refund Supervisor is responsible for timely credit balance resolution refunds to patients, governmental agencies, and other third party payers. This responsibility includes: Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow. Meeting compliance guidelines for timely and accurate refunds/offsets. Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results. Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals. Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed. Providing excellent customer service. As part of this team, you will work in a fast paced and team focused environment. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Monroeville facility, this opportunity also provides free parking.

Requirements

1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance.
Must live within a 1 hour commute from the Monroeville, PA office

Nice To Haves

1+ year(s) of leadership experience.
3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance.
Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance.
Ability to find creative solutions to issues and foster that type of creativeness in your team.
Ability to develop a highly productive team through solid communications and feedback.
Experience in a high volume, fast-paced production environment.
Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments.
Strong presentation skills.
Excellent oral, written, and interpersonal communication skills.
Prior experience with AR reporting including trending, aging, forecasting, etc.
Skilled in use of MS Office Applications, particularly Excel.
Ability to translate and effectively analyze large data sets.
Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team.

Responsibilities

Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow.
Meeting compliance guidelines for timely and accurate refunds/offsets.
Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results.
Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals.
Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed.
Providing excellent customer service.