Credit Strategy & Decisioning Manager
About The Position
The Credit Strategy and Decisioning Manager manages execution and delivery of GoodLeap’s underwriting policy and procedures. The role manages policy configuration content within the decision platform, monitors and improves execution processes, and regularly communicates feedback on quality checks and controls to leadership. It also supports Capital Markets, Treasury, Credit Risk, Product, and Engineering in evaluating policy changes against business intent, and designs and delivers pilots with internal stakeholders and external vendors to improve financing product performance. The manager translates underwriting policies into decision-platform configurations, documents active decision flows, monitors policy performance and drift, and maintains change histories and audit trails. The role owns change-approval workflows, testing of policy changes before production, and prioritization of configuration requests in coordination with engineering and product capacity. It requires strong independent judgment, attention to detail, cross-functional communication, and the ability to balance execution speed with compliance and audit readiness.
Requirements
- Exceptional attention to detail and focus on engineering quality processes, including the ability to trace details and identify discrepancies before they reach production.
- Skill in building and maintaining monitoring dashboards and translating performance data into clear, actionable leadership insights.
- Experience using software such as SQL, Python, Databricks, Tableau, and Claude/ChatGPT.
- Deep understanding of credit and underwriting policy and how configuration choices affect borrower outcomes and portfolio risk.
- Strong ownership of outcomes from policy configuration through portfolio performance, with minimal oversight.
- High integrity and sound judgment, including willingness to escalate issues and surface blind spots to leadership.
- Working knowledge of loan decisioning engines and how policy rules interact with third-party data sources.
- Strong program and project management skills, including prioritizing and sequencing competing configuration requests across engineering and product resources.
- Superior written and verbal communication skills; ability to explain complex trade-offs to technical and non-technical audiences.
- Ability to collaborate effectively with Capital Markets, Treasury, Product, Engineering, and Credit Risk stakeholders.
- Strong organizational skills and ability to own documentation, version history, and audit trails while balancing speed with compliance and audit readiness.
- Comfort designing and interpreting A/B tests, champion/challenger frameworks, and other experimentation methods for policy changes.
- Ability to move between strategy and execution and thrive in a dynamic, fast-moving environment.
Responsibilities
- Translate credit and underwriting policies into the decision platform and maintain accurate, complete documentation of active decisioning flows by API source, including overrides, potential exceptions, and fallback logic.
- Monitor configured policy performance against intent and portfolio results using dashboards for approval, pull-through, and override rates, as well as policy drift; conduct periodic gap assessments to identify undocumented decisioning nuances.
- Brief senior leaders in Capital Markets, Credit Risk, Product, and Engineering on execution status, risks, and open decisions, tailoring communications to each audience.
- Maintain a full version history and audit trail of every policy change to support back-testing and regulatory review.
- Own approval workflows for launching or rolling back strategy changes and maintain the mapping from decision logic to customer communications.
- Design, deliver, and validate A/B, champion/challenger, and shadow tests on policy changes before production releases in collaboration with Capital Markets, Product, and Engineering.
- Evaluate emerging credit and fraud vendor solutions and support pilot integrations.
- Prioritize and sequence configuration change requests against engineering and product capacity, using independent judgment to manage trade-offs and keep strategy delivery on schedule.
- Support feedback loops on policy changes with Capital Markets, Treasury, Credit Risk, Product, and Engineering.
Benefits
- The role may be eligible for a bonus and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
