Credit Specialist, Credit Services - Bilingual

CIBC•Montreal, QC

6d•Remote

About The Position

The primary role of the Credit Specialist is to provide guidance and support to the Credit Service Specialists, management team and various CIBC partners on escalated complex credit issues including support to Cards Call Center and Banking Centres. The job requires an extensive working experience in a credit-lending environment. The Senior Credit Specialist will strive to maintain a strong focus on the achievement of service excellence by providing positive memorable customer experiences that build confidence in our organization. Representatives are expected to respect and uphold CIBC guidelines, rules, policies, and procedures. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. Please note that you will need to come on-site the first 4 to 6 weeks from the start date for equipment and accesses. Please note that this is a full-time remote role and you must be flexible to work our processing center hours - Monday to Sunday from 8:00 am to 8:00 pm.

Requirements

Extensive working experience in a credit-lending environment.
Client engagement skills.
Relationship building skills.
Ability to recommend solutions.
Product knowledge.
Computer savvy - ability to navigate multiple software applications and dual monitors.
Excellent problem-solving techniques with the ability to take ownership, define root cause, generate solutions, decide on a course of action, and be accountable for actions and decisions.
Fluent in French and English.
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

Support to Cards Call Center and Banking Centres.

Responsibilities

Provide guidance and support to the Credit Service Specialists, management team and various CIBC partners on escalated complex credit issues.
Support Cards Call Center and Banking Centres.
Maintain a strong focus on the achievement of service excellence by providing positive memorable customer experiences that build confidence in our organization.
Respect and uphold CIBC guidelines, rules, policies, and procedures.
Enhance the customer experience by taking actions above and beyond the call of duty.
Ensure customer communications are clear, free of ambiguity and based on solid knowledge and expertise.
Take personal ownership of customer issues to ensure they are resolved and acted upon with completeness at the first point of contact.
Maintain a highly positive attitude in every customer interaction.
Offer ideas and suggestions to improve the overall customer experience and working environments.
Match customer needs to appropriate products and services to strengthen customer loyalty.
Easily navigate and focus on multiple software applications and dual monitors.