Credit Specialist

Springs Window Fashions•Middleton, WI

About The Position

Springs Window Fashions is looking for a customer service focused team player for a Credit Specialist to join the Credit & Collections team. This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done. We’re seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team. This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.

Requirements

Associate’s degree in finance, accounting, or business; Four-year degree preferred
1+ year of relevant analytical work experience in an accounting or finance position
Proficient in Microsoft Office applications, particularly Excel and Word.
Excellent negotiation, communication, and decision-making skills, including the ability to navigate difficult credit and collection conversations professionally.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Detail-oriented with a high degree of accuracy and accountability.
Strong analytical and problem-solving skills.
Ability to interpret and assess complex financial statements, credit reports, and customer payment trends.
Knowledge of credit and collections principles, risk assessment, and account management.

Nice To Haves

Experience with ERP systems preferred.

Responsibilities

Review customer accounts and prioritize collection efforts to reduce past-due receivables and improve cash flow.
Contact customers regarding outstanding invoices and negotiate payment solutions when necessary.
Investigate, collect, and resolve customer chargebacks and deduction disputes.
Perform financial and credit risk analyses to establish, review, and monitor customer creditworthiness and exposure.
Evaluate customer financial information, payment history, and credit reports to recommend credit limits and risk mitigation strategies.
Collaborate with Sales, Customer Service, Finance, and customers to communicate account status and resolve payment issues.
Monitor customer portfolios and identify emerging credit risks, escalating concerns as appropriate.
Maintain accurate customer account records, including collection activities, credit reviews, and customer communications.
Update credit and collection information in company systems following each customer interaction.
Review and resolve credit-held orders daily to support timely order processing and customer satisfaction.
Communicate with credit agencies, financial institutions, and trade references to obtain and verify credit-related information.
Support the development and maintenance of customer credit ratings and credit limit recommendations.
Provide backup support for team members and assist with special projects and process improvement initiatives as needed.
Ensure compliance with company credit policies and approval authority guidelines.