Credit Specialist

Les Schwab • Bend, OR

21h • Onsite

About The Position

This position has lower level responsibility for reviewing and providing direct support to Tire Centers and customers, assisting the Tire Centers with AR account maintenance and procedures, and providing customer service support for AR account management and credit reporting issues. Assist customers and stores with online and telephone payments.

Requirements

• A high school diploma, GED, or equivalent
• Advanced PC skills, including Excel and Google Suite
• Time management and organizational skills necessary to work quickly and effectively under pressure
• Flexibility to perform in an ever-changing work environment
• Ability to concentrate on several areas of work at one time
• Ability to learn from mistakes and change behavior to learn and adapt quickly
• Detailed-oriented with strong organizational skills
• Strong analytical and decision-making skills
• Proven ability to manage diverse work assignments
• Ability to collect data, analyze, and develop conclusions
• Ability to communicate information clearly and professionally (both verbally and in writing)
• Ability to draft, proofread, and send written communications effectively
• Ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions
• Ability to anticipate and understand stakeholders' needs, identify suitable solutions, and consistently deliver on those expectations
• Demonstrates honesty, integrity, and respect
• Must work effectively independently and as a member of a team
• Self-motivated and success-oriented
• Ability to establish and maintain collaborative working relationships

Nice To Haves

• Some college preferred

Responsibilities

• Support the tire centers with account setup and account maintenance questions.
• Review and approve store requests for posting credits to an account to ensure they are within our credit policy guidelines.
• Assist stores with account transfers and proper invoice coding.
• Provide commercial credit reports to the tire centers and occasionally retail credit reports.
• Provide telephone assistance to Les Schwab credit customers for online and telephone bill pay and post payments for customers through our online payment solution.
• Provide technical support to customers who need assistance with our online payment solution.
• Review and respond to customer credit reporting disputes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED