Bi-Lingual (Spanish) Credit Solutions Representative

Credit Union ONE Career•Ferndale, MI

3d•Onsite

About The Position

The Credit Solutions Rep position is primarily responsible for mitigation of loss due to delinquent accounts with the credit union. This is done primarily through contact with members and legal counsel to determine reasons for delinquency, likelihood of recovery and ultimately the need for legal action. Makes recommendations on debt collection and other collection practices and procedures.

Requirements

High school diploma or equivalent required.
Two-years of work-related experience preferred.
Experience should provide incumbent with knowledge and understanding of basic debt collection processes and procedures, laws and regulations and collections techniques.
Excellent organizational and time management skills.
Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team or self-directed model.
Strong knowledge of computer operations and MS Office.
Strong knowledge of credit union telephone and other communication devices systems.
Strong knowledge of financial services, more specifically credit unions and credit union products, services and operations.
Strong verbal, written and interpersonal communication skills.
Ability to work with little or no supervision while performing duties.

Nice To Haves

Bi-Lingual (Spanish)

Responsibilities

Confers with member by telephone in attempt to determine reason for overdue payment and implement payment arrangements to bring account current.
Receives payments and posts amount paid to member account.
Records information about financial status of member and status of collection efforts in credit union tracking systems.
Notifies credit bureau of delinquency or updates.
Mails form letters to members to encourage payment of delinquent accounts and responds to inquiries regarding such letters.
Contacts credit counseling or other debt relief agencies that may be working with a member for repayment schedules.
Assists with the investigation of fraudulent or potentially fraudulent accounts.
Prepares delinquent accounts for legal action and assists legal counsel with collection and bankruptcy cases, including attending court proceedings.
Orders repossession or turns over account to attorney.