Credit Solutions Advisor - San Antonio

Bank of America • Mountain View, CA

1d • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor provides specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings as they progress through their life plans. The role focuses on acquiring new clients and deepening relationships with existing clients by conducting meetings and presenting customized solutions aligned with their financial goals. Advisors balance sales performance, operational risk, and client relationship care while leveraging their expertise.

The position includes presenting potential home-lending solutions, submitting mortgage applications, helping clients gather supporting loan documents, and keeping them informed throughout the mortgage process. It also involves proactively managing client outreach and follow-up, responding to requests, referring clients to internal partners, and providing specialized guidance and coaching to financial center associates. The position is subject to SAFE Act registration, including the required background check and ongoing good standing. Bank of America has an in-office culture, and this role may require onsite work under its workplace excellence policy.

Requirements

• At least 2 years of mortgage origination experience, or equivalent experience demonstrating client-needs assessment, leadership, trust-building, relationship development and/or self-sourced business, together with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients, determine their needs and goals, and proactively engage with them.
• Communicate professionally, effectively, and confidently, including in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and gather required information.
• Provide effective customer service, manage the end-to-end client experience, and resolve problems.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• A dedicated, enthusiastic, driven, performance-oriented approach and strong work ethic.
• Flexibility to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive relationships internally and externally.
• Ability to learn and understand technology.
• Commitment to professional ethics, regulatory due diligence, and compliance with federal and state policies.
• High school diploma, GED, secondary school, or equivalent.
• Register under the SAFE Act, complete the required background check and registration process, and maintain good standing.

Nice To Haves

• Experience in retail loan origination and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home-lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Ability to analyze and understand complex financial data and provide financial alternatives.
• Knowledge of banking products and services.
• Strong time-management, organization, prioritization, and multitasking skills.
• Experience with retail loan origination and knowledge of structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance on borrowing and banking offerings to financial center clients.
• Build and deepen relationships with new and existing clients by leveraging the bank's capabilities.
• Analyze client financial needs and recommend services aligned with their priorities.
• Present home-lending solutions, submit mortgage applications, assist clients in gathering supporting documentation, and keep them informed throughout the loan process through calls, email, and online messaging.
• Conduct client outreach, manage pipelines, and follow up consistently to meet client needs.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to financial center associates on delivering an exceptional client experience.
• Balance sales performance, operational risk, and client relationship care.

Benefits

• Benefits eligibility
• Paid time off
• Formulaic incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED