Credit Solutions Advisor - San Antonio

Bank of America • Mountain View, CA

2d • $26 - $31 • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor provides specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings at each stage of their life plan. The role focuses on acquiring new clients and deepening existing relationships through client meetings and customized solutions that help clients achieve their financial goals, while balancing sales performance, operational risk, and relationship care.

The position includes presenting home lending solutions, submitting mortgage applications, helping clients gather supporting loan documentation, and keeping clients informed throughout the loan process. It is subject to SAFE Act registration requirements, including registration with the federal registry system and completion of the required background check and registration process. The role is based in an office environment; internal employees working from home may apply but may be required to work onsite if selected.

Requirements

• At least 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership, trust-building, relationship deepening, or self-sourcing business, combined with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals and proactively engage with them.
• Communicate professionally, effectively, and confidently with clients in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines, and gather additional required information.
• Demonstrate customer service skills and manage the full client experience and problem resolution.
• Have strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive internal and external relationships.
• Be able to learn and understand technology.
• Demonstrate professional ethics, regulatory due diligence, and compliance with federal and state policies.
• Have a high school diploma, GED, secondary school education, or equivalent.
• Meet SAFE Act registration requirements, including the required background check and registration process.

Nice To Haves

• Experience in retail loan origination and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time management, organization, prioritization, and multitasking skills.
• Knowledge of loan structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance to financial center clients on borrowing and banking offerings.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend financial services aligned with their priorities.
• Present potential home lending solutions, submit mortgage applications, assist clients in gathering supporting loan documentation, and keep them informed throughout the mortgage loan process.
• Connect with clients through outreach and pipeline management and conduct consistent follow-up.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates.

Benefits

• Benefits eligibility
• Paid time off
• Access to resources and support for employees
• Eligibility to participate in a formulaic incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED