Credit Service Representative

Zippo Manufacturing Company•Bradford, PA

2d•Onsite

About The Position

The Credit Service Representative manages customer credit and collections activities, including monitoring credit-held orders, contacting delinquent accounts to arrange payment, and offering alternative payment terms when open-account terms cannot be extended. The role works with customer accounts payable teams and internal departments to resolve and track deductions, ensuring records remain current and accurate. The representative reviews credit information for new customers, establishes credit limits, and reviews and updates limits for existing accounts. The role also performs financial ratio analysis for certain accounts and uses software to evaluate credit limits and monitor accounts. Microsoft Word is used for credit correspondence and Excel for analysis and review. The position is hourly and full on-site in Bradford, Pennsylvania. Work hours must be flexible to accommodate busy seasons and provide backup for other staff.

Requirements

Associate degree in a relevant field.
1–2 years of experience in a relevant field.
Any similar combination of education and experience.
Demonstrated proficiency with Microsoft Office Suite.

Nice To Haves

Knowledge of AX and D365 operating systems.

Responsibilities

Read industry and trade group correspondence listing common delinquent accounts and industry solutions.
Communicate with internal and external parties.
Monitor orders on credit hold.
Contact delinquent accounts for payment and negotiate payment schedules with customers who cannot pay immediately.
Contact customers with alternative payment terms when open-account terms cannot be extended.
Work with customer accounts payable departments and internal departments to resolve deductions.
Track open and closed deductions and provide current, accurate information.
Review credit information on new customers and set credit limits on new customer accounts.
Review and update credit limits on existing customer accounts.
Perform and review financial ratio analysis on certain customer accounts to assist with assigning credit limits.
Use software packages to evaluate credit limits and monitor accounts.
Use Microsoft Word for credit-related correspondence and Microsoft Excel for analysis and review.
Participate in department meetings to discuss open balances on customer accounts.
Adjust work hours as needed for busy seasons and to back up other staff.
Assist in reviewing customers' compliance guides.
Perform related duties or special assignments as directed.