Credit Service Representative

Peterson•Hillsboro, OR

4d•Onsite

About The Position

Peterson Cat is hiring an experienced Credit Services Representative based in Hillsboro, Oregon. The role monitors and collects company receivables, with an emphasis on delinquent accounts. It analyzes customer records and correspondence to maintain accurate records, mitigate risk, adjust credit limits, resolve disputes, coordinate credit meetings with operational departments, and recommend and follow Corporate Credit Policies. The representative works closely with Cat Financial to promote Cat Commercial as a resource and solution for Peterson customers. The position also supports customer service, account reconciliation, collections and legal referrals, bad-debt recovery, reporting, and related credit administration. The company may assign or reassign duties, including other duties, as needed. Regular, punctual, and predictable attendance is required. A drug screen and background check are required.

Requirements

Associate degree from a fully accredited college in business or a closely related field, and at least three years of directly related credit collections experience; or an equivalent combination of education and work experience.
Ability to perform essential duties satisfactorily, safely, and in alignment with Peterson's core values.
Ability to meet the job's stated requirements and perform essential functions, with reasonable accommodations available where applicable.

Nice To Haves

Credit collections experience in a heavy industrial environment is preferred.

Responsibilities

Provide superior customer service in all aspects of the job.
Initiate collection efforts on delinquent accounts and develop customer relationships to support those efforts.
Develop and recommend payment solutions for delinquent customers.
Coordinate with operational employees to support collection efforts.
Analyze customer records and adjust or extend credit lines, or place accounts on credit hold, based on account analysis.
Monitor additional exposure on delinquent accounts and consult department managers, account representatives, and the supervisor about marginal credit issues.
Prepare and facilitate regular credit meetings with appropriate operations personnel to review delinquent accounts and disputes.
Run, update, and distribute monthly reports.
Determine and manage accounts sent to collections or legal.
Determine monthly chargebacks and write-offs of unrecoverable accounts and present them to the supervisor, account representatives, and department manager.
Notify operational staff of items that affect cost centers.
Prepare and file pre-liens on rental equipment as necessary and issue releases in exchange for payments.
File stop notices and mechanic's liens; refer matters to an attorney when necessary, with supervisor approval.
Follow up on daily activity.
Recover bad debt through appropriate channels when necessary.
Reconcile assigned accounts, provide requested documents, execute credit references, and process return mail.
Maintain punctual, regular, and predictable attendance.