Credit Risk Trainer

Fiserv•Coral Springs, FL

47d

About The Position

The Credit Risk Trainer provides new hire and ongoing training and professional development for the Risk Organization. This role is responsible for assessing learning needs, developing training content, and delivering high-quality, innovative learning solutions that build the expertise, skills, and capabilities required to achieve business goals.

Requirements

3–5+ years of experience in technical training, instructional design, or enablement.
2 years of experience developing, implementing, and facilitating classroom, online, and virtual training programs using adult learning principles in a corporate environment
Proven ability to effectively train large groups using strong facilitation skills
Experience developing training in multiple formats (ILT/VILT, eLearning, microlearning, job aids).

Nice To Haves

Background in adult learning theory, instructional design methodologies, needs assessments, and project management
Experience conducting learning needs analysis and presenting viable learning solutions that align with time and budget requirements
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Familiarity with Learning Management Systems (LMS), e-Learning platforms, and content authoring toolS
Experience training on financial services, payments, risk, or other regulated-domain platforms.
Familiarity with adult learning principles and instructional design models (ADDIE or similar).
Tools: Articulate 360 (Storyline/Rise), Adobe Captivate, Camtasia, Snagit, LMS administration (Cornerstone, Docebo, Moodle, etc.).
Experience creating process flows and visuals (Visio/Lucidchart).

Responsibilities

Consult with key stakeholders and assigned client groups to understand business and organizational goals, gather requirements, recommend learning and development solutions, and deliver training programs and content
Partner with stakeholders to assess workforce skill and knowledge gaps and collaborate to design, develop, and deliver appropriate learning solutions
Measure effectiveness (attendance, assessments, learner feedback, adoption metrics) and drive continuous improvement.
Conduct and/or oversee training needs assessments and development project plans and timelines to manage training initiatives and requests
Continuously evaluate learning content and programs to ensure they meet learning objectives, business goals, and organizational priorities
Deploy learning programs using blended learning approaches, leveraging technology, learning systems, and digital tools as appropriate
Ensure effective application of adult learning principles and strong group facilitation techniques in all training delivery
Continuously deepen business and risk knowledge as new solutions, systems, or requirements are introduced

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave