Credit Risk Specialist - Supervisor - Portland

NEXGEN TEAM LLC•Portland, OR

9d•Onsite

About The Position

The Credit Risk Specialist is responsible for managing the highest‑risk segments of the credit portfolio, including payment plans, promissory notes, NSF activity, and Watch List customers. This role provides focused oversight, early‑stage intervention, and consistent policy enforcement to reduce delinquency and prevent credit losses. The CRS serves as the primary escalation point for high‑risk account activity and ensures proper documentation, communication, and compliance.

Requirements

Minimum of 2 years of supervisory experience required, including direct responsibility for managing a team
Proficient with 10-key, Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent communication and follow‑up discipline
Ability to manage sensitive customer situations with professionalism
Solid communication skills both written and verbal
Ability to organize, multitask, prioritize, and work under pressure
High attention to detail with strong documentation and compliance mindset
High School diploma

Nice To Haves

3–5 years of credit, collections, or financial risk experience preferred
NACM designation desired but not required

Responsibilities

Oversee all payment plans, promissory notes, and broken promises to maintain consistent documentation and follow‑through
Maintain the Credit Watch List, track risk indicators, and provide early‑warning insights to the Credit Manager
Conduct proactive outreach on high‑risk accounts to prevent delinquency escalation
Review customer payment behavior, recommend mitigation strategies, and escalate concerns when needed
Ensure consistent documentation, audit readiness, and adherence to credit policy
Partner with analysts, branch teams, and sales to support high‑risk account action plans
Prepare and deliver weekly and monthly risk reports
Serve as a primary or secondary backup for other members of the Credit department
Maintain a team environment with other employees and departments