Credit Resolution Representative

Overlake Medical Center & Clinics

6d • $21 - $31 • Remote

About The Position

The Credit Resolution Representative will research billing and payment posting issues initiated by patients, insurance carriers or others and notifies customers of findings in accordance with department policies and procedures. The incumbent corrects payment postings; adjusts accounts; processes refunds and contractual adjustments; balances reports and documents findings.

Requirements

• High school diploma or GED equivalent required.
• Two (2) years of work experience in cash posting, credits or insurance billing in a healthcare environment is required.
• Skill in good oral and written communication
• Skill in interpersonal communication
• Ability to demonstrate initiative and willingly accept responsibility while contributing to team environment.
• Ability to deal effectively with difficult people and/or difficult situations, which may include families of deceased individuals
• Ability to set priorities and use good judgment

Nice To Haves

• Two years post high school education preferred.
• Five (5) years’ experience preferred.
• Knowledge of insurance claims processing and third-party reimbursement procedures preferred.
• Knowledge of Federal, State and third-party payer billing requirements preferred

Responsibilities

• Research billing and payment posting issues initiated by patients, insurance carriers or others.
• Notify customers of findings in accordance with department policies and procedures.
• Correct payment postings.
• Adjust accounts.
• Process refunds and contractual adjustments.
• Balance reports and document findings.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED