Credit Recovery Specialist - 12 months contract

Scotiabank • Toronto, ON

2d • Onsite

About The Position

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Requirements

• Basic knowledge of government compliance, Estates, Bankruptcy Act, Credit Bureau activities and Collection Agency contracts and policies.
• Post-secondary diploma/degree.
• A minimum of 5 years work experience in banking or account recovery industry.
• Computer literate, knowledge of Microsoft Office.
• Detail Oriented.
• Solid understanding of banking products.
• Proficiency in banking systems: DAWT, Profile IBS.
• Excellent written and verbal communication skills.
• Excellent Phone Etiquette.
• Proficient organizational skills.
• Proficient analytical skills to be able to identify problems; validate and make recommendations.
• Ability to identify problems and make recommendations.
• Ability to make decisions under stressful environments.

Nice To Haves

• Bilingual in English and French will be considered as an asset.
• Sound understanding of collection systems will be an asset.

Responsibilities

• Maintain an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives.
• Analyze client activity for irregular activity and ensuring precautionary actions are taken to mitigate losses, while ensuring company regulations, credit policies and procedures are adhered to.
• Manage overall deposit and loan delinquency ratios based on yearly delinquency targets.
• Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systems.
• Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts.
• Respond, investigate and act on internal and external email requests, concerning delinquent accounts in a timely manner.
• Assist call centre with escalated problem resolution on delinquent accounts.
• Value customer complaints and respond in a professional and timely manner.
• Issue first and final delinquency notices daily and send to clients.
• Review and update credit bureau information as required.
• Review, accept and process Bankruptcies, Consumer Proposals and Credit Counselling Proposals within prescribed timelines.
• Review, and identify all necessary actions taken prior to placing accounts for agency placement and write off.
• Identify and recommend continuous improvement initiatives with an aim to increase the efficiency of the Account Recovery Department and to maintain/reduce delinquencies.
• Other duties as assigned.

Benefits

• Access to thousands of online and in person courses for career growth.
• Tangerine benefits to help save for your future and invest in your total wellbeing.
• Workspace flexibility.
• Scotiabank’s pension & benefits programs (available to permanent employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree