Credit Recovery Investigator

PENAIR CREDIT UNION•Pensacola, FL

4d•$27 - $30

About The Position

Responsible for identifying, investigating, and resolving high-risk delinquent accounts, while maintaining a strong focus on regulatory compliance, policy and procedures, risk mitigation, and member experience. Facilitates a balanced approach of standard collection duties and advanced skip tracing techniques to locate members, secure payment, and prevent charge-off and repossession. This plays a critical role in protecting the credit union's financial interests.

Requirements

Three years to five years of similar or related experience, including preparatory experience.
A two-year college degree. or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training apprenticeship.
Clear communication skills and active listening are key components to effectively manage early-stage accounts. Communications may involve motivating, influencing, educating and/or advising members on the significance of on time payments.
Attention to detail.
Time management skills.
Empathy
Strong negotiation skills.

Responsibilities

Conducts thorough investigations into delinquent, unlocatable, straw purchase, and fraudulent accounts to determine the location and condition of collateral; develops and presents action plans to leadership.
Analyzes account history, financial circumstances, and member interactions to determine appropriate recovery strategies for complex cases; exercises sound judgment in high-pressure situations.
Assess risk exposure and recommends further action as needed, including repossession, legal proceedings, private investigation, or charge-off.
Communicate professionally with members to negotiate repayment plans, loan re-aging, modifications, reinstatements and redemptions of repossessed collateral.
Maintain a strong working relationship with third-party vendors, including repossession agents, private investigators, legal counsel, and leadership.
Prepares detailed reports and performance summaries for management, highlighting recovery trends and outcomes.
Ensure all recovery activities comply with federal and state guidelines, as well as internal policies and procedures.
Performs other job-related duties as assigned.