Credit Ops Analyst I - Commercial Credit Card Lending

JPMorganChase • Tempe, AZ

2d

About The Position

As a Credit Operations Analyst I at JPMorganChase, you will analyze credit data and trends to enhance credit operations and support short-term objectives and decision-making. You will use knowledge of credit operations, customer service skills, and computer technology to understand and respond to customer needs, solve problems, and collaborate across the organization. The role also involves using data to identify issues and opportunities, contributing to strategy development, and supporting innovative solutions and process improvements.

Requirements

• At least 2 years of experience, or equivalent expertise, analyzing credit data and trends to support decision-making.
• Proficiency in using computer technology to perform tasks, solve problems, and communicate effectively in a professional setting.
• Ability to manage conflicts within teams and arising from business decisions by facilitating discussions and creating win-win solutions.
• Experience fostering cross-functional collaboration, coordinating efforts, sharing knowledge, and using diverse perspectives to solve complex problems.
• Ability to think strategically, use data to research and understand issues and opportunities, and collaborate on strategy development.

Nice To Haves

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.
• Experience supporting the integration of artificial intelligence tools to enhance credit operations.
• Ability to assist with implementing automation solutions to streamline credit workflows and improve efficiency.
• Basic digital proficiency in using credit management systems and tools.
• Ability to conduct preliminary data analytics to support credit decisions and identify trends.
• Strong collaboration skills to work effectively with team members and support credit operations and process improvements.
• Willingness to participate in training and development opportunities to enhance credit operations skills.

Responsibilities

• Analyze credit data and trends to enhance decision-making within the credit operations department.
• Identify and resolve potential conflicts arising from credit operations decisions.
• Understand and respond to customer interactions and perceptions throughout the customer journey.
• Foster an inclusive team environment and collaborate with individuals across departments and areas of expertise.
• Support innovative solutions to improve credit operations, challenge the status quo, and influence change within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed