Credit Ops Analyst I - Commercial Credit Card Lending

JPMorgan Chase & Co. • Tempe, AZ

2d

About The Position

As a Credit Operations Analyst I at JPMorganChase, you will analyze credit data and trends to support decision-making and enhance credit operations. The role contributes to departmental objectives and decisions, uses customer-service skills to understand and respond to customer needs, and relies on computer literacy to complete tasks and solve problems. You will collaborate across functions and use strategic thinking and data to identify issues and opportunities and contribute to strategy development.

The position also supports innovative solutions and improvements to credit operations, including preferred activities involving AI tools, automation, credit management systems, and preliminary data analytics. JPMorganChase offers a competitive total rewards package, with compensation and benefits based on role, eligibility, and other factors. The company describes itself as an equal opportunity employer and makes reasonable accommodations for applicants and employees.

Requirements

• At least 2 years of experience, or equivalent expertise, analyzing credit data and trends to support decision-making.
• Proficiency in using computer technology to perform tasks, solve problems, and communicate in a professional setting.
• Ability to manage conflicts within teams and arising from business decisions, facilitate discussions, and create win-win solutions.
• Experience fostering cross-functional collaboration, coordinating efforts, sharing knowledge, and using diverse perspectives to solve complex problems.
• Ability to use strategic thinking and data to research, detect, and understand issues and opportunities, and collaborate on strategy development.

Nice To Haves

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.
• Experience supporting the integration of artificial intelligence tools to enhance credit operations.
• Ability to assist with automation solutions that streamline credit workflows and improve efficiency.
• Basic digital proficiency with credit management systems and tools.
• Ability to conduct preliminary data analytics to support credit decisions and identify trends.
• Strong collaboration skills to support smooth credit operations and process improvements.
• Willingness to participate in training and development to enhance credit operations skills.

Responsibilities

• Analyze credit data and trends to enhance decision-making within the credit operations department.
• Use conflict-management skills to identify and resolve potential conflicts arising from credit operations decisions.
• Understand and respond to customer interactions and perceptions throughout the customer journey.
• Foster an inclusive team environment and collaborate with people across departments and areas of expertise.
• Support innovative solutions to improve credit operations, challenge the status quo, and influence change within the department.
• Use data to research and understand issues and opportunities and collaborate on strategy development.

Benefits

• Competitive total rewards package
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed