Credit Operations Specialist - Home Improvement Finance Partners

MileOne Autogroup•Baltimore, MD

About The Position

The Credit Operations Specialist serves as the primary communications hub for the customer service and underwriting teams. This role is designed to provide exceptional service to existing customers while acting as a critical liaison between our field sales team and the underwriting department. This position may work nights and weekends as needed (off Sunday).

Requirements

Minimum of 3+ years of experience in banking or customer service
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and loan origination software

Responsibilities

Serve as the first point of contact for home improvement salesmen regarding new and pending credit applications.
Provide real-time status updates on applications and relay underwriter requests for additional documentation or clarification.
Bridge the gap between field sales needs and underwriting guidelines to ensure a smooth application flow.
Gather missing "stipulations" (ID, proof of income, etc.) from salesmen or customers before passing the file back to an underwriter for final review.
Handle inbound calls from homeowners who have already financed projects.
Assist with inquiries regarding account status, billing questions, and general loan servicing.
Answer incoming customer service emails with empathy and professionalism.
Ensure 100% compliance with "Clean Desk" policies and data privacy laws.
Maintain the physical condition and security of any company-issued devices (laptops, monitors, etc.) to prevent damage or unauthorized access.