Credit Manager

AccorHotel•Chicago, IL

3d•$65,000 - $75,000•Onsite

About The Position

The Credit Manager is responsible for overseeing all aspects of hotel credit and accounts receivable operations while ensuring timely billing, collections, and compliance with company policies. This role partners closely with Sales, Front Office, Reservations, and Finance to manage guest and group accounts, evaluate credit risk, maintain accurate financial records, and provide exceptional service to both internal and external clients. The ideal candidate is detail-oriented, highly organized, and able to build strong relationships while maintaining the financial integrity of the hotel. Reporting to the ADOF, responsibilities and essential job functions include but are not limited to the following:

Requirements

Previous office administration or accounting experience preferred
Prior supervisory or managerial experience required
Computer literate in Microsoft Window applications or relevant computer applications required
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Successful candidates must be legally eligible to work in the United States.

Nice To Haves

University/College degree in a related discipline an asset

Responsibilities

Oversee the daily credit and accounts receivable functions for the hotel.
Review daily transfer postings and reconcile prior-day revenue activity.
Verify invoices and billing transactions for accuracy.
Prepare and distribute guest, group, and corporate invoices in accordance with contractual agreements.
Review group master accounts to ensure all contracted charges have been posted accurately.
Monitor guest ledger balances and ensure established credit limits are maintained.
Review delinquent accounts and perform collection activities to maintain healthy aging.
Manage the Accounts Receivable aging report and follow up on outstanding balances over 30 days.
Process chargebacks and resolve billing discrepancies in a timely manner.
Monitor monthly house accounts and ensure proper billing.
Evaluate and process customer credit applications.
Determine appropriate credit limits based on financial information and company policy.
Communicate credit decisions to Sales and other departments, including documentation supporting denied applications.
Work closely with the Front Office to resolve accounts that exceed credit limits or require immediate attention.
Ensure compliance with hotel credit policies, deposit requirements, and contractual billing terms.
Coordinate billing arrangements for group business and special events.
Review group billing prior to client distribution to ensure accuracy.
Ensure deposits and billing comply with contract specifications.
Participate in pre-convention meetings as needed.
Build positive relationships with clients by responding promptly to billing questions and account concerns.
Conduct billing review meetings with clients when necessary.
Supervise and provide direction to Accounts Receivable team members.
Monitor team performance and provide coaching to ensure departmental goals are achieved.
Organize and facilitate monthly credit meetings.
Collaborate with Finance, Front Office, Sales, Reservations, and Food & Beverage departments to resolve billing issues.
Maintain positive working relationships across all hotel departments.
Maintain accurate customer account records within the hotel's financial systems.
Keep attrition records updated and ensure billing aligns with contractual terms.
Maintain office supplies and support departmental administrative functions.
Follow all company policies, procedures, and safety standards.
Perform other duties as assigned.