Credit Manager

FERGUSON•Chantilly, VA

8d•$5,525 - $8,825•Onsite

About The Position

Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts receivable operations. This role is critical in protecting company assets while supporting sales growth and optimizing return on receivables. The Credit Manager manages daily credit and collection activities in alignment with company policy and assigned authority, balancing risk management with customer support to drive profitable growth and minimize exposure. This position is responsible for managing a portfolio of accounts receivable of up to $30 million/month requiring strong financial judgment and business partnership.

Requirements

Bachelor’s degree in finance or related field preferred
2+ yrs Credit Management Experience preferred
Credit, Collections, or Accounts Receivable experience (construction industry preferred)
Self-confident, strong communication skills and inquisitive
Strong analytical and decision-making skills with sound business judgment (macro decision making)
Excellent communication and relationship-building abilities
Ability to manage priorities and perform effectively in a fast-paced environment
Ability to react swiftly to new information and handle conflict professionally
Leadership or team development experience preferred
Sales process understanding
Credit evaluation and portfolio management
Financial Statement Analysis
Collections strategy and execution
Customer and branch relationship management
Secondary security concepts
Uniform Commercial Code (UCC) and credit fundamentals (ex: financial statement analysis, secondary securities, contract/bankruptcy law, etc.).
Enterprise and vendor systems proficiency Microsoft office (Word, Excel, Outlook, OneNote, Teams, A.I.) preferred

Responsibilities

Monitor customer balances and aging, act on delinquent accounts
Develop and execute effective collection strategies
Review and manage credit limits and lien rights to protect company interests
Resolve disputes in partnership with sales and customers
Manage bad debt exposure, including recovery efforts and legal escalation when necessary
Ensure compliance with applicable laws and regulations (e.g., UCC, FDCPA, ECOA, liens, bonds, Sarbanes-Oxley)
Partner with sales teams through regular branch interaction and customer visits
Structure credit solutions (e.g., joint check agreements) for project-based accounts
Handle complex, high-risk, or exception accounts beyond standard authority
Review obtained credit information, evaluate credit risk, and approve or decline credit accounts and credit limits, in accordance with established company policies and terms, in a timely manner.
Conduct or supervise credit investigations on existing and potential customers to extend or raise credit limit and monitor exposure.
Contact credit customers through phone, e-mail, or on-site visits regarding their balance due, contributing to prompt payments. Ensure regular follow-up with customers.
Build relationships with customers and sales team through routine communication and visitation. Regular discussion of A/R strategy in cooperation with Market Credit Manager.
Focus on improving customer payment schedules, increasing Ferguson’s collection percentage, and reducing Days Sales Outstanding (DSO), past due balances, write-offs, and disputes.
Understand and maintain lien and bond rights, through creation and monitoring of customer job accounts.
Keep management informed concerning the status of customers and receivables.
Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements