Credit Manager

The Vollrath Company • Sheboygan, WI

3d • Onsite

About The Position

The Credit Manager leads and directs all global functions involving credit risk assessment, collections, dispute resolution, and cash application. This role is responsible for protecting the company’s accounts receivable (AR) assets, optimizing cash flow, and managing risk while strategically partnering with Sales to support business growth.

Requirements

• Bachelor’s Degree in Finance, Accounting, or a related business field required.
• Minimum 10 years of progressive commercial credit management experience, with extensive exposure to international business-to-business (B2B) credit.
• Deep understanding of creditor rights, commercial law, and bankruptcy procedures.
• Advanced proficiency with enterprise ERP systems (e.g., SAP, Oracle, NetSuite).
• Proven experience implementing or managing credit and collection automation software (e.g., HighRadius, Quadient, Billtrust).
• Advanced proficiency in Microsoft Excel and data analytics tools for portfolio modeling and reporting.
• Proven ability to navigate high-conflict situations and handle sensitive negotiations with key accounts.
• Strong ability to balance day-to-day tactical priorities with long-term strategic goals.
• Exceptional verbal and written communication skills; ability to influence cross-functional stakeholders.

Nice To Haves

• Equipment finance understanding is a strong plus.

Responsibilities

• Define, implement, and manage the credit department’s structure, budget, and strategic objectives.
• Oversee the daily supervision, recruitment, onboarding, training, and continuous performance management of department personnel.
• Monitor and report on key metrics, including DSO (Days Sales Outstanding), CEI (Collection Effectiveness Index), aging trends, and bad debt reserves.
• Identify and leverage modern FinTech and credit automation tools to streamline workflows and improve processing efficiency.
• Keep executive leadership informed of credit risk strategies, portfolio health, and market trends through concise reporting.
• Own, maintain, and enforce the organization’s corporate Credit Policy.
• Oversee the underwriting, approval, and assigning of credit limits for new and existing domestic and international accounts.
• Manage risk-mitigation portfolios, including credit insurance programs, letters of credit, and structured finance solutions.
• Partner closely with Sales leadership (including International Sales) to structure alternative selling terms that balance risk with commercial growth.
• Assess political, economic, and country-specific risks associated with international customers.
• Intervene in high-risk or sensitive collection issues, serving as the senior point of contact for key accounts.
• Oversee the dispute and deduction resolution process to ensure timely reconciliation of outstanding balances.
• Manage legal files, bankruptcies, and third-party collection agencies; direct the efforts of external attorneys in coordination with the CFO.
• Maintain all credit, collection, and compliance records in a secure, audited environment.
• All other duties as assigned.

Benefits

• Life Beyond Work: Our intention is to care for the well-being of every individual we engage with, understanding them as a whole person. We strive to keep people mentally and physically safe, sending each person home in a condition to build a fulfilling life beyond work. We encourage balance, allowing our colleagues to pursue their passions.
• Take Ownership: Our intention is to match our actions with our words, building trust with others. We are united in taking responsibility for the success of Vollrath as a whole.
• Treat All People with Respect: Our intention is to recognize the diverse experiences, styles, and backgrounds of others, treating everyone with dignity. We aim to foster an inclusive culture where all team members can be their authentic selves and feel safe in voicing their perspectives.
• Empower Action: Our intention is to create a workplace where every member can thrive in their growth and contributions with excitement, confidence, and psychological safety. We support each team member with resources and tools to strengthen collaboration and performance.
• Commitment to Those Who Count on Us: Our intention is to drive innovation and practical solutions through understanding the needs of our coworkers, customers, owners, and communities. We are dedicated to proactively addressing those needs and delivering results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager