Credit Manager I - Risk Prevention Unit

Bank of America • Belfast, ME

4d • $79,800 - $114,200 • Onsite

About The Position

At Bank of America, the Credit Manager I is responsible for managing overall team performance for the Consumer Card Risk Detection Escalation Unit. The position leads a team that evaluates complex, high-risk, and sensitive Consumer Card cases requiring elevated review, sound judgment, and timely resolution. The manager oversees day-to-day case management, ensures consistent application of procedures and escalation protocols, provides guidance on complex account decisions, and supports effective risk-mitigation actions.

The role monitors case quality, productivity, service levels, documentation, and adherence to established controls; identifies emerging risks and process gaps; and partners with Risk Detection leadership and key stakeholders to resolve escalated issues and drive operational improvements. The manager conducts performance reviews, hires and onboards employees, coaches and develops team members, supports employee engagement and retention, and maintains appropriate staffing and workload coverage.

Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. This role is based in Belfast, Maine, is scheduled for 40 hours per week on first shift, and is eligible for the annual discretionary plan and company benefits.

Requirements

• At least 2 years of experience in Consumer Card Underwriting and/or a Risk Prevention Unit.
• At least 2 years of coaching and/or leadership experience.
• Prior experience in an Escalation Unit evaluating complex cases, applying sound judgment, and resolving high-risk or sensitive matters.
• Proven ability to successfully achieve department goals.
• Commitment to excellent attendance, proven reliability, and ability to adhere to the agreed-upon work schedule.
• Ability to work a schedule between 8 AM and 6 PM EST.
• Ability to accept and implement candid feedback and provide 360-degree coaching to all levels, from associate to senior manager.
• Results-driven and metrics-focused approach; ability to motivate others and drive results.
• Ability to prioritize and drive associate engagement.
• Strong written and verbal communication skills.
• Ability to work as a team player and independently.
• Strong organizational and leadership skills and excellent time management skills.
• Must not be on any form of corrective action.
• Ability to adapt to change quickly and effectively.
• Responsible and accountable for actions and results; consistently demonstrates pride in self and work.
• Proficiency in Microsoft PowerPoint, Excel, and Word.
• Skills include attention to detail, credit and risk assessment, decision making, influence, written communications, continuous improvement, financial accounting, financial analysis, portfolio analysis, coaching, critical thinking, hiring and onboarding, and performance management.
• Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Responsibilities

• Manage overall team performance for the Consumer Card Risk Detection Escalation Unit.
• Lead evaluation and resolution of complex, high-risk, and sensitive Consumer Card cases.
• Oversee day-to-day case management and ensure consistent application of procedures and escalation protocols.
• Provide guidance on complex account decisions and support effective risk-mitigation actions.
• Monitor case quality, productivity, service levels, documentation, and adherence to established controls.
• Identify emerging risks and process gaps, and partner with Risk Detection leadership and stakeholders to resolve escalated issues and drive operational improvements.
• Conduct performance reviews; recruit, hire, and onboard employees; coach and develop team members; and support engagement, retention, and talent mobility.
• Maintain appropriate staffing and workload coverage.
• Use process knowledge and data-driven decisions to promote simplicity and continuous improvement.
• Communicate clearly and concisely to motivate the team and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Manage expenses and demonstrate an owner's mindset.
• Deliver results through effective team management, structure, and routines.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate commitment to department goals, associate engagement, and continuous process improvement.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED