Credit Dispute Case Processor

U.S. Bank • Fargo, ND

7d • Hybrid

About The Position

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work. Responsibilities include reviewing and processing new dispute claims, handling dispute and fraud referrals, reviewing customer documentation, researching account activity, managing case-related correspondence, resolving rejected work items, completing customer callbacks, and ensuring timely case resolution in accordance with established procedures and regulatory requirements. Employees are responsible for balancing new incoming work assignments with existing inventory, managing multiple priorities, and meeting required deadlines in a fast-paced environment. The role requires frequent navigation of multiple systems and applications while maintaining accuracy and productivity. This position includes direct customer interaction. Employees regularly place outbound calls to cardholders and may also receive transferred or inbound customer calls to gather information, provide case updates, and resolve customer concerns. This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience

Nice To Haves

• Ability to effectively communicate and build relationships with both external and internal customers
• Strong time management, organizational, and prioritization skills with the ability to manage a high-volume workload and meet established deadlines
• Strong attention to detail and ability to follow established procedures while maintaining productivity and accuracy
• Experience navigating multiple systems simultaneously and learning new technologies
• Ability to work independently while collaborating effectively with team members, mentors, and leadership

Responsibilities

• Researching, processing, and resolving credit card dispute cases
• Managing a high-volume daily inventory of work
• Reviewing and processing new dispute claims
• Handling dispute and fraud referrals
• Reviewing customer documentation
• Researching account activity
• Managing case-related correspondence
• Resolving rejected work items
• Completing customer callbacks
• Ensuring timely case resolution in accordance with established procedures and regulatory requirements
• Balancing new incoming work assignments with existing inventory
• Managing multiple priorities
• Meeting required deadlines in a fast-paced environment
• Navigating multiple systems and applications while maintaining accuracy and productivity
• Placing outbound calls to cardholders
• Receiving transferred or inbound customer calls to gather information, provide case updates, and resolve customer concerns

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED