Temp Credit Controller - Hybrid/ Remote

Triptease

1d•Hybrid

About The Position

Triptease is a hotel technology company that helps independent hotels and groups drive more direct bookings. The company invoices customers worldwide through three regional entities, each with its own ledger and multiple currencies. With a new finance system planned for December, this temporary role will help clean, reconcile, and validate the sales ledgers ahead of migration. Working alongside the Credit Control team, the Credit Controller will focus primarily on collections while supporting ledger clean-up and migration readiness. The role is suited to an experienced, self-sufficient credit controller who can own a collections workload and deliver results with minimal supervision. Success is expected to progress from getting up and running in Xero and Upflow and identifying priority accounts in the first week, to pursuing older balances and progressing reconciliations during weeks 2–6. By weeks 7–10 and beyond, allocated accounts should be resolved, opening accounts receivable balances validated, and handover notes completed.

Requirements

At least 3 years of credit control experience, including proactive telephone and email collections, dispute resolution, dunning workflows, and escalation of high-risk accounts.
At least 2 years of recent, hands-on Xero experience, including allocations, credit notes, customer reconciliations, and accounts receivable reporting.
Extensive account and bank reconciliation experience using Excel, Xero, and other tools to match receipts to invoices, investigate variances, and clear unapplied cash.
Experience managing multi-currency accounts receivable ledgers across multiple entities.
Strong Excel or Google Sheets skills, including lookups, pivot tables, and reconciliations.
Confidence chasing customers by phone and email in a firm and professional manner.
High attention to detail and a methodical approach to cleaning up historic data.
Ability to start immediately and work independently with minimal supervision.

Responsibilities

Chase overdue invoices by phone and email, prioritising the oldest and largest balances.
Manage dunning sequences and customer correspondence in Upflow.
Resolve invoice queries and disputes with Customer Success, Billing, and Sales to unblock payment within service-level agreements.
Negotiate payment and maintain accurate records of customer contact, promises to pay, and account status.
Escalate payment plans, credit-risk concerns, and high-risk accounts to the line manager.
Reconcile customer accounts by matching receipts, invoices, and credit notes.
Reallocate unapplied cash, debits, and credits to the correct invoices, customers, and entities.
Clear unreconciled items and receivables-related suspense balances.
Assist with cleansing customer master data and validating opening accounts receivable balances for migration.
Flag process gaps and data issues so they can be fixed at source.
Provide regular updates on collections, aged-debt movement, cleared items, and outstanding issues.

Benefits

Paid vacation days.
Ability to work abroad for 4 weeks a year within a +/- 3-hour time zone.
Enhanced maternity and paternity leave.
Flexibility with childcare.
Sabbaticals from year three onwards.
Monthly health and wellbeing allowance, which can be used for items such as gym membership, private healthcare, massages, therapy, or cinema.
Yearly learning allowance.
Life Event leave for events including marriage, divorce, moving house, a child's first day at school, a ceremony, or graduation.
A volunteering day through the Make a Difference program.
Competitive salary package and rewards for high performance.