Credit Controller

Hyve Group Ltd•New York, NY

3d•$53,000 - $78,000•Hybrid

About The Position

This role reports to: Credit Control Manager Location: New York, USA (Hybrid) As Credit Controller, you'll be an integral part of Hyve's global Credit Control team, helping to ensure outstanding customer balances are collected efficiently while delivering an excellent customer experience. Based in New York, you'll work closely with our US Sales, Billing and Sales Support teams during US business hours, while collaborating daily with colleagues across our UK Finance team. You'll play an important role in improving cash collection, reducing aged debt and supporting strong financial controls across the business. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and making a real impact on business performance.

Requirements

Experience in Credit Control, Accounts Receivable or Collections within a fast-paced environment.
Excellent communication and relationship-building skills, with confidence speaking to customers and internal stakeholders.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Experience reconciling customer accounts and resolving payment queries.
Comfortable using finance systems (SAP S4HANA desired) and Microsoft Excel.
Someone who enjoys working collaboratively as part of an international team.

Nice To Haves

SAP S4HANA desired

Responsibilities

Manage a portfolio of customer accounts, taking ownership of collections and ensuring outstanding balances are recovered promptly.
Build strong relationships with customers and work closely with the US Sales, Billing and Sales Support teams to resolve queries and remove barriers to payment.
Work collaboratively with the wider global Credit Control team to deliver a consistent approach to collections and customer service.
Monitor customer accounts, identify potential risks and escalate issues in line with Company policies.
Support the resolution of invoice disputes and ensure customer accounts remain accurate and up to date.
Contribute to achieving cash collection, aged debt and Days Sales Outstanding (DSO) targets through proactive account management.
Identify opportunities to improve credit control processes and enhance the customer payment experience.