Credit & Collections Supervisor

KONE • New York, NY

5d • Hybrid

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. This position will work a hybrid schedule, primarily out of our mid-town Manhattan office. As our Credit & Collection Supervisor, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans.

Requirements

• 5+ years of progressive and successful experience in collections or accounts receivable management.
• 3+ years leadership experience in a collections or finance-related role is preferred.
• Bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field.
• Strong communication and negotiation skills.
• Leadership and team management abilities.
• Analytical thinking and problem-solving skills.
• Knowledge of financial regulations and debt collection practices.
• Ability to handle difficult conversations with professionalism and empathy.
• Understanding of credit policies and collection laws.
• Familiarity with accounting principles and financial reporting.
• Strong written and verbal communication skills.
• Strong project management and organization skills.
• Proficiency in collection software and CRM systems.

Nice To Haves

• Certifications in credit and collections management are a plus.

Responsibilities

• Preparing and presenting reports on collection activities and financial performance.
• Leading and managing a team to ensure they are proficient in collections.
• Working with complex accounts and customers to resolve escalated disputes.
• Developing collection strategies.
• Ensuring compliance with relevant laws and regulations.
• Achieving key strategic goals and implementing business plans.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level