Credit & Collections Supervisor

AFD Petroleum Ltd.•Edmonton, AB

8d•Onsite

About The Position

The Credit & Collections Supervisor is a highly hands-on role responsible for leading the company's end to end collection strategy, with strong focus on delinquent account recovery, escalation and legal enforcement process. This role will take active lead in managing complex and aged receivables, including determining escalation strategies, and coordinating legal action when required. In addition to day-to-day collection activities, the Supervisor oversees credit risk decisions, approves credit limits, and manages relationships with external collection agencies and legal counsel to ensure timely and cost-effective recovery of outstanding debts. The ideal candidate is a working supervisor who leads by example, actively participates in day-to-day AR and collection activities, and directly manages the on-site Accounts Receivable team member. In addition, this role provides functional guidance and support to AR personnel at other company locations who do not report directly to this position. The Credit & Collections Supervisor is also responsible for managing weekend coverage for trip releases.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
Minimum 5 years of experience in accounts receivable, billing, or credit and collections.
At least 2 years of supervisory or team lead experience.
Experience managing collection agencies and coordinating with legal counsel on debt recovery.
Strong working knowledge of AR processes, credit analysis, and collections best practices.
Proficiency with ERP/accounting software and advanced Excel skills.
Excellent negotiation, communication, and interpersonal skills.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
Ability to influence and guide staff across multiple locations without direct reporting authority.
Knowledge of relevant regulations, including the Fair Debt Collection Practices Act and UCC filings.
A hands-on leadership style with a willingness to perform line-level tasks alongside the team.
Proven experience in accounting, accounts receivable, or collections management
Strong knowledge of accounting software and data entry procedures.
Excellent phone etiquette, negotiation skills, and customer service abilities.
Analytical mindset with the ability to perform account reconciliation and detailed analysis of financial data.
Proficiency in math and understanding of account analysis techniques.
Effective communication skills for interacting with customers and internal teams.
Ability to manage multiple priorities while maintaining attention to detail.
Strong organizational skills combined with problem-solving capabilities are essential for success in this role.
Pre-employment checks, including a criminal record check and employment reference verification.

Nice To Haves

Experience in financial services or related industries is preferred.

Responsibilities

Oversee the full accounts receivable cycle, including cash application, account reconciliation, payment processing, and customer account maintenance.
Supervise, train, and mentor on-site AR staff, including performance management and development.
Provide guidance and support to AR personnel across multiple company locations to ensure consistency in processes and policies.
Resolve account discrepancies and prepare AR aging reports for management review.
Develop and enforce collection policies and procedures to minimize outstanding receivables and bad debt.
Manage collection activities, including escalations, negotiations, and resolution of complex or sensitive accounts.
Monitor aging reports, collection targets, and recovery metrics.
Evaluate customer creditworthiness using financial statements, credit reports, trade references, and payment history.
Establish and adjust credit limits and payment terms in accordance with company policies.
Approve or escalate credit applications as required.
Maintain and update company credit policies to align with business needs and risk tolerance.
Manage relationships with third-party collection agencies and monitor performance.
Coordinate with legal counsel on accounts requiring litigation, liens, or other legal remedies.
Control external legal costs through timely escalation, proper documentation, and negotiated settlements when appropriate.
Maintain records and reporting for accounts assigned to agencies or legal counsel.
Prepare monthly and ad-hoc reports on AR performance, DSO, bad debt reserves, collection effectiveness, and legal spend.
Identify opportunities to streamline collection processes, reduce write-offs, and improve cash flow.
Collaborate with Sales, Operations, and Customer Service to resolve billing disputes and improve the order-to-cash cycle.
Manage and coordinate weekend coverage for trip releases, ensuring an authorized person is available to process releases as needed.