Credit & Collections Specialist I - Remote
About The Position
Labcorp is seeking a remote Credit and Collections Specialist to support the RCM Client AR & Customer Service Contact Center. The work schedule is Monday - Friday, 8:00 AM - 5:00 PM EST, with potential flex time available after training. This role involves reducing aging AR balances, reaching out to customers, handling sensitive information confidentially, preparing account resolution updates for leadership, documenting activities, preparing placement packages for outside attorneys, communicating with various stakeholders, utilizing tools for improved billing information, and performing research and evaluation of complex projects to identify financial implications and areas for process improvement.
Requirements
- High School Diploma or GED equivalent
- Minimum 1 year of relevant work experience
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)
Nice To Haves
- 1 year of Prior call center, customer service, collections, or healthcare billing‑related work experience
Responsibilities
- Follow SOP’s to reduce aging AR >60‑day balances
- Outreach to customers by phone, email, and/or letters
- Handle sensitive information in a confidential manner
- Prepare updates on account resolution for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys, and internal customers
- Utilize tools to obtain improved billing information
- Perform research and evaluation of complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
