Credit & Collections Specialist I - Remote

Labcorp • Burlington, NC

3d • $18 - $19 • Remote

About The Position

Labcorp is seeking a remote Credit and Collections Specialist to join our team! This role involves reducing aging AR balances, reaching out to customers via various communication channels, handling sensitive information confidentially, preparing account resolution updates, documenting activities, and preparing placement packages for outside attorneys. The specialist will also communicate with operations management, physicians, attorneys, and internal customers, utilize tools for improved billing information, and perform research and evaluation for process improvements.

Requirements

• High School Diploma or GED or equivalent
• Minimum 1 year of relevant work experience
• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)

Nice To Haves

• 1 year of Prior call center, customer service, collections, or healthcare billing‑related work experience

Responsibilities

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED