Credit & Collections Manager

Honey Bucket•Puyallup, WA

5d•Hybrid

About The Position

Northwest Cascade, Home of Honey Bucket, is seeking a Credit & Collections Manager to oversee a multi-state accounts receivable portfolio. This role involves balancing customer relationships with sound business decisions, leading a team, and driving continuous improvement in credit and collections processes. The manager will partner closely with Operations, Sales, and Accounting teams across seven states. The ideal candidate enjoys solving problems, improving systems, coaching people, and finding practical solutions that help the business succeed.

Requirements

5+ years of experience in Credit, Collections, Accounts Receivable, Credit Risk, or related financial operations
Previous leadership experience managing or developing employees preferred
Experience managing a high-volume, multi-location or multi-state AR portfolio strongly preferred
Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred (equivalent experience considered)

Responsibilities

Oversee collection activities and aging management across a multi-state customer portfolio
Resolve escalated customer disputes and complex collection issues
Monitor key performance indicators, collection effectiveness, and bad debt exposure
Ensure accurate account reconciliation and cash application processes
Identify opportunities to improve collection efficiency and reduce delinquency trends
Analyze aging reports, collection trends, customer payment behavior, and credit risk exposure across multiple operating locations
Provide actionable reporting and recommendations to leadership
Identify and implement process improvements that increase efficiency, accuracy, and cash flow
Maintain compliance with internal controls and company policies