Credit & Collections Coordinator

American Tire Distributors•Huntersville, NC

1d•Onsite

About The Position

The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers. American Tire Distributors (ATD) is the nation's premier tire distributor, with a coast-to-coast distribution network providing approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. The company values collaboration, innovation and dedication.

Requirements

High School or GED degree
Action Planning
Categorizing and Classifying Information
Compliance Management
Customer-Focused Approach
Database User Interfaces and Queries
Data Collection and Analysis
Document Management
Spreadsheet Expertise
Verify Requirements

Nice To Haves

Bachelors degree
2-4 years of related experience

Responsibilities

Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure
Maintain portfolio to support functional metrics such as past due percentage, average days past due, and days sales outstanding.
Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems.
Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution.
Work closely with the business operations team on customer billing issues, including contract-related questions, adjustments, pricing, disputes, and returns.
Identify and resolve problem accounts, write-offs, and related adjustments.
Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third-party reports to make balanced credit decisions.
Negotiate payment arrangements to resolve delinquent invoices and disputes.
Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk.
Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews).