Credit & Collections Analyst

Allegion•Carmel, IN

2d•Remote

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Credit and Collections Analyst-Remote Indiana (Candidate will be required to travel to the Carmel, IN Headquarters 1 or 2 per month) Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Job Summary: What You Will Do: Own an accounts receivable portfolio of diversified customers, driving collections and minimizing credit risk. Perform credit reviews and decisions, analyze financial statements, and use risk mitigation tools. In addition to credit/collections duties, support billing setup and cash application for newly acquired businesses and assist acquisition integration efforts. Work in a fast-paced environment; prioritize effectively and collaborate across teams to improve processes.

Requirements

BS/BA in Finance, Accounting, or related business degree.
2–5 years of related experience.
Strong interpersonal skills; ability to build relationships across teams and with customers.
Excellent written and oral communication and negotiation skills.
Detail-oriented, organized, and able to handle changing priorities during integrations.
Strong PC skills; Excel proficiency (VLOOKUP, pivot tables) preferred.

Nice To Haves

Experience with billing systems, cash application, or ERPs (SAP, Oracle, NetSuite) preferred.
Experience with high-volume cash posting, lockbox files, and electronic remittance advices preferred.
Related experience in risk analysis and receivable collection is a plus.

Responsibilities

Prioritize work to meet or exceed collection metrics and contribute to lower DSO.
Use collection software and tools to execute collection strategies and initiatives.
Respond promptly and accurately to customer inquiries, billing issues, payment application errors, disputes, and program changes.
Proactively contact customers regarding past-due receivables and provide phone support for sales offices and customers.
Develop and maintain relationships with customers, sales offices, and internal partners.
Monitor assigned portfolio for compliance with approved programs; recommend program changes and prepare over-line approval requests.
Reconcile accounts, identify and tag disputed items, and ensure timely resolution.
Follow up on required legal documentation and complete conditions placed on approved credit files.
Make hold/release order decisions based on credit exposure and risk determination.
Create workout plans for financially distressed customers to mitigate loss exposure.
Prepare month-end reports and other required reporting.
Assist with lien waivers as needed.
Support billing setup and invoicing for newly acquired businesses (customer accounts, billing terms, pricing).
Post and apply incoming cash receipts for acquired entities; minimize unapplied cash and ensure timely cash application.
Investigate and resolve unapplied cash, remittance discrepancies, and open credits resulting from onboarding or system conversions.
Assist with month-end cash reconciliations and reporting for acquired portfolios.
Coordinate with treasury, banking partners, and corporate accounting on payment formats, lockbox files, and electronic payments.
Support integration projects: data mapping, upload validation, testing, and documentation of standardized billing/cash procedures.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching