Coordinator, Credit And Collections - Skilled

Aston Carter•Irvine, CA

16h•Hybrid

About The Position

Contacts and/or is contacted by customers in order to resolve credit and/or collection issues while maintaining customer relationships. Telephones and/or sends form letter in initial steps of collection in delinquent account situations. Reviews orders and checks current account status, determines credit availability, and/or releases or holds orders. May accept payment or set-up payment schedules. Will document all customer inquiries to insure accurate credit date. May investigate duplication claims. Will generate and submit periodic reports regarding their responsibilities as assigned by supervisor. May research lost or misapplied payments and/or initiate refund of over payments. May help to resolve various customer issues such as: non-receipt of product, price discrepancy, and/or returns information when necessary.

Requirements

Ability to contact and/or be contacted by customers to resolve credit and/or collection issues while maintaining customer relationships.
Ability to telephone and/or send form letters in initial steps of collection in delinquent account situations.
Ability to review orders and check current account status, determine credit availability, and/or release or hold orders.
Ability to accept payment or set-up payment schedules.
Ability to document all customer inquiries to insure accurate credit data.
Ability to investigate duplication claims.
Ability to generate and submit periodic reports regarding responsibilities as assigned by supervisor.
Ability to research lost or misapplied payments and/or initiate refund of over payments.
Ability to help to resolve various customer issues such as: non-receipt of product, price discrepancy, and/or returns information when necessary.

Responsibilities

Contact and/or be contacted by customers to resolve credit and/or collection issues while maintaining customer relationships.
Telephone and/or send form letters in initial steps of collection in delinquent account situations.
Review orders and check current account status, determine credit availability, and/or release or hold orders.
Accept payment or set-up payment schedules.
Document all customer inquiries to insure accurate credit data.
Investigate duplication claims.
Generate and submit periodic reports regarding responsibilities as assigned by supervisor.
Research lost or misapplied payments and/or initiate refund of over payments.
Help to resolve various customer issues such as: non-receipt of product, price discrepancy, and/or returns information when necessary.