Credit & Collections Coordinator

American Tire Distributors • Huntersville, NC

1d • Hybrid

About The Position

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection and resolution of past due invoices. This role provides support in all aspects of the Credit organization operations and coordinates the credit and collections of all assigned portfolio accounts within assigned Distribution Centers.

Requirements

• High School or GED degree
• Bachelors
• Action Planning
• Categorizing and Classifying Information
• Compliance Management
• Customer-Focused Approach
• Database User Interfaces and Queries
• Data Collection and Analysis
• Document Management
• Spreadsheet Expertise
• Verify Requirements

Nice To Haves

• 2-4 years of related experience

Responsibilities

• Reviews and releases orders on credit hold from assigned Distribution Centers within the parameters of Credit's policies and procedure
• Maintain portfolio to support functional metrics such as past due percentage, average days past due, and days sales outstanding.
• Maintains contact with Distribution Centers and customers to establish new accounts and monitor existing accounts for potential problems.
• Communicate with all levels of the sales team regarding delinquent accounts, invoicing, and contract questions until resolution.
• Work closely with the business operations team on customer billing issues, including contract-related questions, adjustments, pricing, disputes, and returns.
• Identify and resolve problem accounts, write-offs, and related adjustments.
• Analyze and assess the creditworthiness of existing customers by reviewing credit reports, financial statements, and other third-party reports to make balanced credit decisions.
• Negotiate payment arrangements to resolve delinquent invoices and disputes.
• Manage and decide on new orders on credit hold by analyzing customer accounts and collection history to determine business risk.
• Build relationships with customers and promote other offerings (e.g., bill pay portal, electronic statements, credit reviews).

Benefits

• Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives.
• We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees