Credit & Collections Coordinator

INDIANA MILLS & MANUFACTURING INC•Westfield, IN

3d•Onsite

About The Position

IMMI is seeking a detail-oriented and customer-focused Credit and Collections Coordinator. The Credit & Collections Coordinator manages customer credit, monitors outstanding accounts, and ensures the timely collection of receivables to support cash flow objectives. This role assesses creditworthiness, resolves payment discrepancies, and maintains accurate customer account records. Working closely with Sales, Accounts Receivable, and Finance teams, the coordinator helps maintain healthy customer relationships while minimizing financial risk.

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
4+ years of experience in accounts receivable, credit, or collections.
Understanding of credit assessment, collections, cash application, and reconciliations.
Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and Microsoft Office Suite.
Strong attention to detail, organizational skills, and problem-solving ability.
Effective communication, negotiation skills, and ability to handle customer interactions professionally.
Ability to manage multiple accounts and prioritize workload.

Nice To Haves

Experience in manufacturing, B2B, or high-volume environments.
Knowledge of credit risk assessment, trade credit insurance, liens, or collections escalations.
Familiarity with process improvement methodologies and financial statement basics.

Responsibilities

Review customer credit applications, perform credit checks, and assist in setting credit limits according to company policies.
Maintain accurate records of customer credit limits, terms, and approvals.
Monitor credit exposure and notify management of potential risks.
Monitor accounts receivable aging and follow up on overdue accounts in line with company policies.
Communicate with customers regarding outstanding balances, disputed invoices, payment arrangements, or discrepancies.
Escalate delinquent accounts to management when necessary.
Process credit memos, payment adjustments, and account reconciliations as needed.
Maintain accurate and up-to-date customer account information in the accounting system.
Coordinate with Sales, Customer Service, and Operations teams to resolve billing disputes or hold issues.
Respond to customer inquiries regarding invoices, account balances, or payment terms.
Assist in preparing collections performance, aging reports, and risk exposure updates for management.
Support month-end and year-end close activities, including reconciliations and audit requests.
Ensure compliance with company credit policies, internal controls, and accounting standards.
Identify opportunities to streamline credit and collections processes and improve efficiency.
Support other AR functions as needed, including invoice review, cash application, and documentation.
Maintain organized credit files and documentation and perform other administrative duties to support departmental operations.