Credit, Collections, and Cash Supervisor

ChemTreat•Glen Allen, VA

2d•Onsite

About The Position

The Credit, Collections, and Cash Supervisor provides day-to-day leadership of the Credit, Collections, and Cash Application teams, ensuring timely collection of accounts receivable, accurate application of customer payments, resolution of customer issues, achievement of departmental goals, and development of team members. The Supervisor serves as the primary resource for escalations, coaching, workload balancing, and operational execution across collections and cash application activities. The successful candidate is a hands-on people leader who drives accountability, develops associates, monitors daily performance metrics, and partners with internal stakeholders to deliver exceptional customer service while supporting the company's cash flow and working capital objectives. This position is based onsite at our Glen Allen, VA office and requires working in the office Monday through Friday.

Requirements

Strong understanding of collections, accounts receivable, cash application, payment processing, and customer account reconciliation.
Experience researching unapplied cash, bank activity, remittance processing, and customer payment allocation.
Strong leadership, coaching, and team development skills.
Ability to analyze payment trends and identify opportunities to improve operational efficiency and accuracy.
Excellent communication, customer service, problem-solving, and analytical skills.
Bachelor's degree in Accounting/Finance or 4+ years in Billing/Collections roles with increased responsibility.
2–4 years of supervisor/management experience preferred.

Responsibilities

Responsible for developing relationships to facilitate the collection of accounts receivable and resolving internal and external issues preventing timely payment.
Leads daily team performance through the application of VES principles and daily management practices, coaching associates, removing barriers, and driving continuous improvement in collections and cash application processes.
Manage associates responsible for collections, payment discrepancy resolution, invoice inquiries, statement requests, and account reconciliations.
Lead and support the Cash Application team responsible for timely and accurate application of customer payments.
Oversee the research and resolution of unapplied and unsettled cash balances, ensuring aged items are addressed promptly.
Ensure remittance information is obtained, validated, and applied accurately to customer accounts.
Monitor and support the processing of credit card payments and related customer inquiries.
Partner with Treasury, Accounts Receivable, Customer Service, Sales, and other stakeholders to resolve payment application issues and unidentified receipts.
Establish and monitor performance metrics related to collections, cash application accuracy, timeliness, and aged unsettled cash.
Provide day-to-day guidance, coaching, and support to team members while serving as the primary escalation point for complex issues.
Provide coaching, training, performance management, and career development for Collections and Cash Application associates.
Assign and rebalance workloads based on business needs and service levels.
Conduct performance evaluations and ongoing feedback discussions.
Lead daily management activities including KPI review, workload balancing, issue resolution, and team communications.
Maintain departmental training procedures and onboarding plans.
Participate in process improvement initiatives and VES activities.
Ensure accurate maintenance of collection files, cash application documentation, and system records.