Credit & Collections Analyst

Allegion•Remote, Arizona, AZ

1d•Remote

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Requirements

BS/BA in Finance, Accounting, or other Business degree. Equivalent work experience would be possible alternative
2 years of experience is required
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants and customers.
Must exhibit a solid professional business image with a team-player attitude.
Ability to negotiate and effectively communicate judgment decisions required.
Excellent written and oral communication skills required.
Must be detail-oriented and organized
PC literacy required – including Microsoft office tools (Excel, etc.)

Nice To Haves

Strong customer service and general office experience preferred.
Related work experiences with risk analysis and receivable collection a plus
Spanish-speaking a plus.
Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus.

Responsibilities

Must be able to prioritize work to achieve or exceed stated collection metrics.
Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Proactively contact customers concerning collections of past due receivables.
Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.
Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to existing program where warranted; exceptions are corrected and/or brought to the attention of Management. Prepares and recommends over line approval requests.
Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolios. Tracking and ensuring timely clearing of these disputed items is required.
Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
Compiles all information necessary to comply with and complete reporting in a timely and effective manner.
Follows up on legal documentation required for a given customer account.
Manage risk management for accounts & projects with a given level of authority once training is completed.
Complete waivers of lien as required to obtain payment from customer.
Running credit reports and calling for credit references as needed.
Make decisions to hold and release orders based on credit line exposures and risk determination.
Create work out plans for financially distress customers that mitigate loss exposure to Allegion.
Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit Americas goals and objectives.
As required, perform all other related functions and projects as assigned

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching